Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Recursive sign-in on PBI Desktop only

I am suddenly encountering an issue when trying to log in PBI Desktop with my work account.

 

When I input the email from the "Sign In" option, it asks me for the email address. After I input it and hit "Next", it seems for a split of a second to be directing the page for another screen but it ends up again on the Input email screen - without even arriving to the "Enter Password" screen ever. Its a recursive, endless loop.

 

Tried various things:

1) Connecting both via VPN to office network and without

2) Trying to access my account from a colleague's email, who had successfully signed in with his credentials, but when using my email we encountered the same issue. So basically given its on another machine it does not seem to be related to installation of PBI Desktop or cache

3) Tried removing licenses from Office 365 admin, to attempt logging without license, still same issue

4) In Windows Credentials there is no entry for PBI

5) Tried to go via the Can't sign-in option but it only asks for a reset password which is a bit irrelevant at this point as cannot even arrive to password input so a change in password wouldn't make any difference

 

Also, I can access PBI Service successfully with the same email.

 

For context in case it helps, my work account might have membership in different subscriptions and tenancy within AAD.

 

Any ideas?

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi  Anonymous ,

    According to my research, a similar issue has been reported internally, so stay tuned.

     

    Problem description: Customer is unable to sign-in in power bi desktop using account

    ICM: 285762606

     

    In the latest update of this ICM, the fix for this issue is expected to be 3/2.

     

    I will update here once I get any information.

     

    Thank you very much!

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi  Anonymous ,

     

    According to the latest news:

    This issue is expected to be fixed on 03/11

    Thank you very much!

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

3 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi  Anonymous ,

     

    According to the latest news:

    This issue is expected to be fixed on 03/11

    Thank you very much!

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi  Anonymous ,

    According to my research, a similar issue has been reported internally, so stay tuned.

     

    Problem description: Customer is unable to sign-in in power bi desktop using account

    ICM: 285762606

     

    In the latest update of this ICM, the fix for this issue is expected to be 3/2.

     

    I will update here once I get any information.

     

    Thank you very much!

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    Not applicable

    Thanks for the reply Anonymous . I will wait for the fix and your update.