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emma313823
Helper V
Helper V

Recent update to desktop app

Hi I just updated this and when I opened the app I see this...see screenshot.  I can't click anything at all...how do i get that box you see to go away and get back to using the app?

 

BI Deskto issue.png

Emma
1 ACCEPTED SOLUTION
Anonymous
Not applicable

Looks like you're not seeing the whole image.

 

This might be a longshot, but try increasing the resolution of your monitor if you can; there's a "Got it" and "X" button at the bottom and top-right respectively that can be clicked.

 

Here's an example of what it should look like:

a2461fc0-9445-4e32-892a-06b0c55e7c82[1].jpg

View solution in original post

2 REPLIES 2
Anonymous
Not applicable

Looks like you're not seeing the whole image.

 

This might be a longshot, but try increasing the resolution of your monitor if you can; there's a "Got it" and "X" button at the bottom and top-right respectively that can be clicked.

 

Here's an example of what it should look like:

a2461fc0-9445-4e32-892a-06b0c55e7c82[1].jpg

Perfect that worked - thanks so much

Emma

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