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gauravg3
Helper I
Helper I

Ratio of Closed Tickets in Month

Hi,

Can someone please help me in calculating a measure on ratio of Closed Incidents in a month. 

Criteria is for any given month, find ratio of closed incidents compared to open incidents. As an example, in the below table, if I want to calculate the ratio for month of Jan-22, it should be 100% (i.e. 2 x closed in Jan / 2 x opened in Jan).

 

Incident NumberCreate MonthClosed Month
INC1Jan-22 
INC2Dec-21Dec-21
INC3Dec-21Dec-21
INC4Jan-22Jan-22
INC5Nov-21Nov-21
INC6Dec-21Jan-22
INC7Oct-21Nov-21
INC8Nov-21Dec-21
INC9Nov-21Nov-21
INC10Oct-21Oct-21

 

Thanks

1 ACCEPTED SOLUTION
v-eqin-msft
Community Support
Community Support

Hi @gauravg3 ,

 

Since there are two date columns with different values, I suggest you create a new table with all distinct Month-Year:

Distinct Month Year = 
var _t1=VALUES('Table'[Create Month])
var _t2=VALUES('Table'[Closed Month])
var _t=DISTINCT( UNION(_t1, _t2))
return SELECTCOLUMNS(FILTER(_t,[Create Month]<>BLANK()),"Month Year",FORMAT([Create Month],"mmm-yy"))

Eyelyn9_0-1645683994670.png

And then calculate the %:

Measure = 
var _create=CALCULATE(COUNTROWS('Table'),FILTER('Table',FORMAT([Create Month],"mmm-yy")=MAX('Distinct Month Year'[Month Year])))
var _close=CALCULATE(COUNTROWS('Table'),FILTER('Table',FORMAT([Closed Month],"mmm-yy")=MAX('Distinct Month Year'[Month Year])))
return DIVIDE(_create,_close)

Output:

Eyelyn9_1-1645684053960.png

 

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

5 REPLIES 5
v-eqin-msft
Community Support
Community Support

Hi @gauravg3 ,

 

Since there are two date columns with different values, I suggest you create a new table with all distinct Month-Year:

Distinct Month Year = 
var _t1=VALUES('Table'[Create Month])
var _t2=VALUES('Table'[Closed Month])
var _t=DISTINCT( UNION(_t1, _t2))
return SELECTCOLUMNS(FILTER(_t,[Create Month]<>BLANK()),"Month Year",FORMAT([Create Month],"mmm-yy"))

Eyelyn9_0-1645683994670.png

And then calculate the %:

Measure = 
var _create=CALCULATE(COUNTROWS('Table'),FILTER('Table',FORMAT([Create Month],"mmm-yy")=MAX('Distinct Month Year'[Month Year])))
var _close=CALCULATE(COUNTROWS('Table'),FILTER('Table',FORMAT([Closed Month],"mmm-yy")=MAX('Distinct Month Year'[Month Year])))
return DIVIDE(_create,_close)

Output:

Eyelyn9_1-1645684053960.png

 

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Fowmy
Super User
Super User

@gauravg3 

Before answering your question, I would like to know if you have a dates table in your model and how the model is organized, this will help provide a better answer. share screenshot of your model

Did I answer your question? Mark my post as a solution! and hit thumbs up


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There is no separate date table in the model...All the values are in the same table.

amitchandak
Super User
Super User

@gauravg3 , Please refer to the blog on the same topic. The open ticket is same as a current employee, Hire is this month new, terminate is closed

https://community.powerbi.com/t5/Community-Blog/HR-Analytics-Active-Employee-Hire-and-Termination-tr...

Hi Amit,

 

I tried the calculations mentioned in your separate post, but the output is same for all months on each calculation. Is there any other way to get % of closed tickets for each month.

 

gauravg3_0-1645497193307.png

 

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