Forum Discussion

efowler's avatar
efowler
Icon for Helper II rankHelper II
4 years ago
Solved

Question on resolution time vs days open with two dates + status

Hello, 

 

I have a report that shows case "Status", created date, resolved date..   I need to show two columns as shown below.   Is it possible to filter the "days open" to only show values when the case is NOT resolved?   

 

I would like resolution column to show the days it took to resolve the case and it correctly shows this data when a case is resolved. 

 

The issue is the "days open" column includes resolved cases and is not what I intend to show. 

 

Days open is a calculated column --> Days Open = DATEDIFF('cases'[Created Date],TODAY(),DAY)

Resolution time is a caluclated column --> Resolution Time = DATEDIFF('cases'[c_Date_Time],'cases'[r_Date_Time],DAY)

 

in the image the red colored boxes should show no value since the case is resolved and the resolution column contains the data

Need Help
  • Jeanxyz's avatar
    Jeanxyz
    4 years ago

    efowler ,Try modify Days Open measure as below.

     

     Days Open = if([Resolution Time]>0, blank(),

    DATEDIFF('cases'[Created Date],TODAY(),DAY))

1 Reply

  • Jeanxyz's avatar
    Jeanxyz
    Icon for Power Participant rankPower Participant
    4 years ago

    efowler ,Try modify Days Open measure as below.

     

     Days Open = if([Resolution Time]>0, blank(),

    DATEDIFF('cases'[Created Date],TODAY(),DAY))