Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Proxy Authentication Required error in power bi desktop

Hello Community,

 

I'm unable to sign in in power bi desktop, to determine which problem is causing my sign-in issue i tried to investigate in many communities and groups of power bi. But no solution untill now.

Please I need your help !

 

The following screen shows my error.

 

 

Best Regards,

Need Help

8 Replies

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      Before updating from 2.67 to 2.72 it was working correctly but now we are always receiving this error message when trying to log in

       

      Thank you so much.

  • v-juanli-msft's avatar
    v-juanli-msft
    Icon for Community Support rankCommunity Support
    7 years ago

    Hi Anonymous 

    When this error occurs, the most likely reason is that a proxy authentication server on your network is blocking the web requests issued by Power BI Desktop.

    If your network uses a proxy authentication server, your administrator can fix this issue by whitelisting the following domains on the proxy authentication server:

    • app.powerbi.com
    • api.powerbi.com
    • domains in the *.analysis.windows.net namespace

    For customers who are part of a government cloud, fixing this issue can be done by whitelisting the following domains on the proxy authentication server:

    • app.powerbigov.us
    • api.powerbigov.us
    • domains in the *.analysis.usgovcloudapi.net namespace

    If your issue still occurs, check more methods here.

     

    Best Regards
    Maggie

     

    Community Support Team _ Maggie Li
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • vikkidurai91's avatar
      vikkidurai91
      Icon for Helper I rankHelper I
      7 years ago

      Hello

       

      The issue is with latest version of desktop tool I guess. 

       

      When downgrading the version, it works fine. So I dont think I have to request my network team for whitelisting the URLs.

       

      Do we have a solution?

       

      Thanks

      Vikki

      • v-juanli-msft's avatar
        v-juanli-msft
        Icon for Community Support rankCommunity Support
        7 years ago

        Hi vikkidurai91 

        My previous post share a general solution to this kind error.

        If it is convenient for you, you could follow the guide there to see if it sloves the issue.

         

        downgrading the version may not be a valid solution.

        Because lastest version provides more features than before.

         

        Best Regards
        Maggie

         

        Community Support Team _ Maggie Li
        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.