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deepguptaac's avatar
deepguptaac
Frequent Visitor
3 years ago
Solved

Problem with webview2: out of memory error

Hi team!   I am getting the error "There is problem with Webview 2" Error Code: Out of Memory while trying to save a file. This error is intermittent, but due to this error, I lose my work. The sc...
  • v-luwang-msft's avatar
    3 years ago

    Hi deepguptaac ,

    A similar issue has been reported internally. ICM: 279388210

    the engineers have found the issue is related to the WebView2 browser crashing and are working to find the root cause of this issue.

     

    Workarounds that might work for you: 

    1. Uninstalled the program then downloaded the November version which seems to be working.

    Link to previous versions <- Previous version can be downloaded here.

    2. Go to File->Options and Settings -> Options -> Preview Features and disable the "Power BI Desktop Infrastructure Update" feature switch. That should stop using WebView2. 
    Or if you cannot start the desktop to get to the Preview feature switches, you can set the following Environment variable to disable WebView2
    Environment Variable : "PBI_enableWebView2Preview"
    Value: "0"

    refer:

    POWER BI Desktop doesn't start after upgarde latest version

    Problem to launch Power BI

    Cannot invoke on WebView2 Web Browser in its current state

     

    If the workaround above doesn't cover your case, since the error code is different from the error code of the reported issue, this may be a new issue.

    In these types of errors our suggestion would be to raise a Support Request with Microsoft, so we can perform a more in depth Troubleshooting to understand exactly what is going on with the issue you are currently facing.

    If you have a Pro account it is free. Go to https://support.powerbi.com

    Scroll down and click "CREATE SUPPORT TICKET".

     

     

    Best Regards

    Lucien