Forum Discussion

eduardodutra's avatar
eduardodutra
New Member
10 years ago

Problem with Entepreise Gateway

Hi guys, when I try to access the enterprise gateway , is showing this error. I need to set it up to my dashboard in real time . I use SQLServer Azure . I currently use the Pro version of Power Bi , ...
v-sihou-msft's avatar
v-sihou-msft
Microsoft Employee
10 years ago

eduardodutra

 

In this scenario, please check the service log for Enterprise Gateway under:

 

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

 

Also check the the On-premises data gateway service  event log under Application and Services Logs in Event Viewer.

 

If there's still no usefull message in log, please uninstall gateway and install the latest version of Enterprise Gateway. Please see: Troubleshooting the On-Premises Data Gateway

 

Regards,

  • louis-ey's avatar
    louis-ey
    New Member
    10 years ago

    I'm getting the same thing.  The cause seems to be an attempt to login with the wrong credentials (old Azure account instead of new work-email account).  Now I can't get the login prompt to come back, despite having reinstalled and cleared every cached location I could find.  Following is the error message in its entirety.  How can I get rid of whatever cached-credential has been saved here so that I can get the login prompt again?

     

    One or more errors occurred.
    Request error: Id: 'ed8ad765-ef92-4729-ae05-bbe8cc82596e', Status code: 'Unauthorized', Timestamp: '08/17/2016 05:24:09 +00:00', ErrorCode: '', Detail: ''
    at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<EnsureSuccessfulDMMSRequest>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<DiscoverUnifiedGatewaysAsync>d__22.MoveNext()

     

    The error occurs on the "On-premises data gateway" "Amost done." page, where it asks you "Next, you need to sign in to register your gateway."  Pressing the "Sign in" button should present the browser prompt to authorize your account.  Instead the error message just appears with no chance to set credentials.

     

    Thank you,

    Louis