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Anonymous
Not applicable

Problem updating Dashboard online -Error:"The credentials provided for the File source are invalid."

Hello,

 

I am having a problem with the gateways as you can see in the image below. My windows password expired and I had to change it to a new one, this being said, now my powerbi online is not being able to update all the dashboards my company have. It's weird because I can update the dashboards if I download them publish them, but automatically they don't update. I tried everything and I don't know what to do. 

 

Andre_Rodrigues_3-1669043312793.png

 

Andre_Rodrigues_1-1669042956495.png

 

Andre_Rodrigues_2-1669043286343.png

 

 

1 ACCEPTED SOLUTION
v-xiaosun-msft
Community Support
Community Support

Hi @Anonymous ,

 

Please try to go to the refresh settings for a dataset. In "Manage Data Sources", for any data source with an error, select "Edit credentials". Then sign in to the data source again.

vxiaosunmsft_0-1669103949223.png

 

You could reference the following document to check the issue of your gateway.

Troubleshooting Power BI gateway (personal mode) - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

 

Best Regards,
Community Support Team _ xiaosun

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-xiaosun-msft
Community Support
Community Support

Hi @Anonymous ,

 

Please try to go to the refresh settings for a dataset. In "Manage Data Sources", for any data source with an error, select "Edit credentials". Then sign in to the data source again.

vxiaosunmsft_0-1669103949223.png

 

You could reference the following document to check the issue of your gateway.

Troubleshooting Power BI gateway (personal mode) - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

 

Best Regards,
Community Support Team _ xiaosun

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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