Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Prepping for a Fabric certification exam? Join us for a live prep session with exam experts to learn how to pass the exam. Register now.

Reply
Anonymous
Not applicable

Problem updating Dashboard online -Error:"The credentials provided for the File source are invalid."

Hello,

 

I am having a problem with the gateways as you can see in the image below. My windows password expired and I had to change it to a new one, this being said, now my powerbi online is not being able to update all the dashboards my company have. It's weird because I can update the dashboards if I download them publish them, but automatically they don't update. I tried everything and I don't know what to do. 

 

Andre_Rodrigues_3-1669043312793.png

 

Andre_Rodrigues_1-1669042956495.png

 

Andre_Rodrigues_2-1669043286343.png

 

 

1 ACCEPTED SOLUTION
v-xiaosun-msft
Community Support
Community Support

Hi @Anonymous ,

 

Please try to go to the refresh settings for a dataset. In "Manage Data Sources", for any data source with an error, select "Edit credentials". Then sign in to the data source again.

vxiaosunmsft_0-1669103949223.png

 

You could reference the following document to check the issue of your gateway.

Troubleshooting Power BI gateway (personal mode) - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

 

Best Regards,
Community Support Team _ xiaosun

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-xiaosun-msft
Community Support
Community Support

Hi @Anonymous ,

 

Please try to go to the refresh settings for a dataset. In "Manage Data Sources", for any data source with an error, select "Edit credentials". Then sign in to the data source again.

vxiaosunmsft_0-1669103949223.png

 

You could reference the following document to check the issue of your gateway.

Troubleshooting Power BI gateway (personal mode) - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

 

Best Regards,
Community Support Team _ xiaosun

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
PBIApril_Carousel

Power BI Monthly Update - April 2025

Check out the April 2025 Power BI update to learn about new features.

Notebook Gallery Carousel1

NEW! Community Notebooks Gallery

Explore and share Fabric Notebooks to boost Power BI insights in the new community notebooks gallery.

April2025 Carousel

Fabric Community Update - April 2025

Find out what's new and trending in the Fabric community.