Forum Discussion
Problem installing on premises data gateway on Windows 2012 R2 Server
Hi I am getting the same error everytime I am trying to install the on premises data gateway .
The system is Windows 2012 R2 Server and it has .Net Framework 4.8.03761 .
I have checked many articles about the problem and I have checked the local policies of the system .
The Error log I am getting is :
MSI (s) (6C:38) [12:23:54:753]: Note: 1: 1708
MSI (s) (6C:38) [12:23:54:753]: Product: GatewayComponents -- Installation failed.
MSI (s) (6C:38) [12:23:54:753]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 15.154.3. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.
MSI (s) (6C:38) [12:23:54:825]: Deferring clean up of packages/files, if any exist
MSI (s) (6C:38) [12:23:54:825]: MainEngineThread is returning 1603
MSI (s) (6C:8C) [12:23:54:829]: RESTART MANAGER: Session closed.
MSI (s) (6C:8C) [12:23:54:829]: No System Restore sequence number for this installation.
=== Logging stopped: 31/1/2023 12:23:54 ===
MSI (s) (6C:8C) [12:23:54:839]: User policy value 'DisableRollback' is 0
MSI (s) (6C:8C) [12:23:54:839]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:8C) [12:23:54:839]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (6C:8C) [12:23:54:839]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:8C) [12:23:54:839]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:8C) [12:23:54:840]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (6C:8C) [12:23:54:842]: Destroying RemoteAPI object.
MSI (s) (6C:64) [12:23:54:842]: Custom Action Manager thread ending.
MSI (c) (D4:88) [12:23:54:844]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D4:88) [12:23:54:844]: MainEngineThread is returning 1603
6 Replies
It has been a year with no input, so I assume that you have solved it.
Windows Server 2019 is the min supported version as per 2024:
Hi , I didn't expect a replay after 15 months . I manage to solve the installing problem by restarting the service during the installation.
However , I would like to thank you for updating me .Your answer is interesting (and funny 🙂 ). Can you tell me how you did this procedure? (Restarting the service during the installation)
