Forum Discussion
Premium Power BI License Not Recognized by Desktop
I started evaluating Microsoft Power BI for a project for my wife's company seven months ago, and at that time purchased a Pro license. This past week I recently returned to the project, and have been working through a book following along with the examples. I purchased a one month Premium license so I could explore some of the AI-assisted options. However, AI Insights is disabled in my Power BI Desktop application. I've uninstalled / reinstalled the Desktop app multiple times. I don't have prior experience with Power BI, so have had Chat GPT assist me with troubleshooting. Nothing so far has worked - my account under app.powerbi.com shows that it is Premium. I tried to create a support ticket, but was blocked by the portal app. I called a US support number, but the automated assistant hung up on me after I explained I was unable to use the portal to submit a ticket. At wits end on how to get this working - an incredibly frustrating two days of effort and don't feel any closer to solving this...
What I've done:
- Fully uninstalled / reinstalled Power BI Desktop multiple times
- Verified that my workspace setting is PPU
- Manually logged into my Microsoft 365 account again
- Checked Power BI Admin and Premium settings
- Attempted to submit support ticket, but portal blocks me and asks for a contract ID
- Called Microsoft support, but automated system hung up on me and directed me to portal to submit support ticket
2 Replies
- Greg_Deckler
Community Champion
denkom So are you talking about this?
Try signing out in Power BI Desktop. Although that said, I am signed in with a Pro license only and I those buttons are available to me. I am wondering if there is something else going on. Perhaps this:
Thanks for the response - yes; I am trying to use AI Insights from Power BI Desktop. I tried logging out and back in but that didn't fix it. Yesterday evening I also tried creating a new user and transferring the premium license to that user - that didn't work either.
Your attached image is interesting - what is a non-PPU Premium user? Do I need to purchase a different Premium license?
