Forum Discussion

sgolestaneh's avatar
sgolestaneh
Icon for Advocate I rankAdvocate I
3 months ago
Solved

Powerbi Service - Share Dashboard and include Optional Message- Message Fails to Show Up

Hi,   After I publish a dashboard to the Powerbi Service, I typically share the link with assorted folks in my organization. I tend to include a message in the shared emailed link. While the link s...
Need Help
  • Poojara_D12's avatar
    Poojara_D12
    3 months ago

    Hi sgolestaneh 

    Yeah, a few folks have run into this recently. This isn't a permission change or anything you broke on your end—it's a known issue with how the Power BI Service handles the native "Share" email feature when routing through certain Outlook/Exchange tenants.

    What's happening behind the scenes is that Microsoft's automated mailer generates the standard template wrapper for the report link, but a recent update to the service is causing the custom message string to get dropped or blocked right before the mail leaves the tenant.

    The quickest way around this right now is to stop using the direct email input box inside the Share dialog. Instead, click Share, choose Copy Link, and then paste that link directly into a standard Outlook email. That way your message is guaranteed to go through, and you won't have to worry about the Service dropping your text until Microsoft rolls out a fix for the native mailer.

     

Poojara_D12's avatar
Poojara_D12
Icon for Super User rankSuper User
3 months ago

Hi sgolestaneh 

Yeah, a few folks have run into this recently. This isn't a permission change or anything you broke on your end—it's a known issue with how the Power BI Service handles the native "Share" email feature when routing through certain Outlook/Exchange tenants.

What's happening behind the scenes is that Microsoft's automated mailer generates the standard template wrapper for the report link, but a recent update to the service is causing the custom message string to get dropped or blocked right before the mail leaves the tenant.

The quickest way around this right now is to stop using the direct email input box inside the Share dialog. Instead, click Share, choose Copy Link, and then paste that link directly into a standard Outlook email. That way your message is guaranteed to go through, and you won't have to worry about the Service dropping your text until Microsoft rolls out a fix for the native mailer.