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EvanYates's avatar
EvanYates
Icon for Helper I rankHelper I
9 years ago
Solved

Powerbi Desktop installation Failed

When I download the latest version of PowerBI Desktop 64 bit and try to install I get as far as accepting the licence terms and conditions and then when the actual install commences I get a strange error. Although I anm running the MSI from my C: drive, it tells me that the MSI is on a network resource that is not available. Can anyone explain why this might be  happening? I'm quite prepared to belive it is something on my PC but the message is not very helpful and is saying something that seems not to be true.

Here is a screenshot of the error message.

 

I've have clicked OK but it just comes up again and again until I cancel.

It even shows a C:\ drive folder in the User Source field. Any clues as to what I can check would be appreciated.

Thanks.

Need Help

7 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    9 years ago

    hi EvanYates


    Are you able to try and install this on another PC?

     

    If it works with no issues with the same file on another PC then I would assume that there is potentially is an issue on your PC? I personally have never had any issues with regards to the installation.

    • EvanYates's avatar
      EvanYates
      Icon for Helper I rankHelper I
      9 years ago

      Thanks for taking the time to reply.

      Yes, I can install it on another machine, which means it probably is a problem on this particular PC.

      Any idea on what problems would cause the install to fail in this manner? What should I look at to determine what needs changing? The PC is patched and updated regularly so it should be all up to date. I have admin rights to the PC so I don't think it is privileges. 

       

      I'm running Windows 7 Professional SP1 on this PC. I had to try the install on a PC that runs Windows 8 (which worked ok).

      Does the OS version make a difference? As long as they are both 64-bit and patched and updated, I would have thought it shouldn't matter. Power BI is the only app I'm experiencing this with.