PowerBI Online, Preview etc. not working properly (AWS Database)

[raymond]

Hello Community,

I am experiencing a couple of issues today with all my reports. 

My Set-Up:

• Data Source - AWS Postgresql (RDS)
• The AWS RDS is stopped - I only run the DB during update and PBI refresh for a short while. After that the DB is shut down
• no direct query is used
• only pbi certified charts are used

Update Issue:

• Some reports cannot be updated and published even though this was possible a couple days ago. No changes made.
• Other, similar, reports can be updated but it takes unusually long

Does anyone have a clou whats going on. Might it be an Mircosoft Issue?

Access Issue:

• Neither in PBI online nor in the published links (private and public) are working properly 
• Most of the charts cant be displayed - sometimes all I see is a blank page
• Sometimes an error message appears
• I have tried with the AWS RDS tuned-on and off - nothing works
• 

*PBI updated to the lates version

*PBI Pro

Cannot load model
Activity ID: 96e2bbfe-5f5c-4591-8eed-1574504db81f
Request ID: 69ca1ec5-4572-ee9d-e67c-3a67b35a2fda
Correlation ID: 75e189fb-41cf-8020-b347-5a3ef3a0eaa0
Time: Tue Jan 07 2020 14:27:49 GMT+0100 (Mitteleuropäische Normalzeit)
Service version: 13.0.11747.315
Client version: 1912.2.031
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/

* I have tested simple reports with only 1 excel as a source and wasnt able to see and load it online

[raymond]

He helpful website in order to validate issues from mircrosoft:

https://powerbi.microsoft.com/de-de/support/

[v-xuding-msft · Accepted solution]

Hi @raymond ,

As I know, the issue have resolved. Can you please check if your reports work now?

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-xuding-msft]

Hi @raymond ,

I find that many customers encounter the issue. Please try again to check if it works now.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.