Forum Discussion

tolga's avatar
tolga
Frequent Visitor
5 years ago

PowerBI Desktop does not start

Hi,

I am having the same issue that is described in the other forum posts about PowerBI not starting.

To begin with, I installed PowerBI from the Microsoft Store. 

When I try to start PowerBI, it briefly shows up under Task Manager → Details and then disappears. I cannot even see the splash screen.

In detail:

  1. I cannot start PowerBI from the Start Menu/pinned Taskbar icon,
  2. I cannot start PowerBI when I double-clicked on the pbix files,
  3. I can start PowerBI through Microsoft Store (Microsoft Store → find PowerBI and click "Launch")

Application Log has the following Event details:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-03-10T06:55:33.621783500Z" /> 
  <EventRecordID>180561</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>←--Name Removed--→</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>pbidesktop.exe</Data> 
  <Data>2.90.782.0</Data> 
  <Data>60323afe</Data> 
  <Data>unknown</Data> 
  <Data>0.0.0.0</Data> 
  <Data>00000000</Data> 
  <Data>c0000005</Data> 
  <Data>0000000076c13b77</Data> 
  <Data>510c</Data> 
  <Data>01d7157a5dc00f05</Data> 
  <Data>C:\Program Files\WindowsApps\Microsoft.MicrosoftPowerBIDesktop_2.90.782.0_x64__8wekyb3d8bbwe\bin\pbidesktop.exe</Data> 
  <Data>unknown</Data> 
  <Data>f41fbaba-d002-411f-95b3-c98f7218dc2d</Data> 
  <Data>Microsoft.MicrosoftPowerBIDesktop_2.90.782.0_x64__8wekyb3d8bbwe</Data> 
  <Data>Microsoft.MicrosoftPowerBIDesktop</Data> 
  </EventData>
  </Event>

 

I have the ProcMon capture and can share if you can let me know a place that I can upload.

Any ideas?

Thanks for all your help!

Kind regards,

Tolga

Need Help

3 Replies

  • v-alq-msft's avatar
    v-alq-msft
    Community Support
    5 years ago

    Hi, tolga 

     

    I'd like to suggest you get latest Power BI Desktop from download center to see if it works. The latest version is 2.90.1081.0. 

     

    Best Regards

    Allan

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • tolga's avatar
      tolga
      Frequent Visitor
      5 years ago

      v-alq-msft 

      Hi Allan,

       

      Received an update via Microsoft Store in the meantime. I am currently on the latest version. Nothing changed:

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-16T08:23:01.701968300Z" />
<EventRecordID>191754</EventRecordID>
<Channel>Application</Channel>
<Computer>←-Name Removed--></Computer>
<Security />
</System>
- <EventData>
<Data>pbidesktop.exe</Data>
<Data>2.90.1081.0</Data>
<Data>6045ffba</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>000000006b663bea</Data>
<Data>1d78</Data>
<Data>01d71a3d9454b021</Data>
<Data>C:\Program Files\WindowsApps\Microsoft.MicrosoftPowerBIDesktop_2.90.1081.0_x64__8wekyb3d8bbwe\bin\pbidesktop.exe</Data>
<Data>unknown</Data>
<Data>aaf53a39-e6b3-4467-b71f-de1df3808f91</Data>
<Data>Microsoft.MicrosoftPowerBIDesktop_2.90.1081.0_x64__8wekyb3d8bbwe</Data>
<Data>Microsoft.MicrosoftPowerBIDesktop</Data>
</EventData>
</Event>


      Kind regards,

      Tolga