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Mike_Westley's avatar
Mike_Westley
Regular Visitor
10 years ago
Solved

PowerBI Desktop Crashes

Has anyone had a Power BI pbix file disappear (yes, not corrupted, not left in open state) having clicked to save and close it.   Received message (headed Microsoft .NET Framework) 'Unhandled excep...
  • v-haibl-msft's avatar
    v-haibl-msft
    10 years ago

    Mike_Westley

     

    I didn’t see this behavior before and I think you can try to reinstall .NET 4.5 or later on your PC.

    And as BhaveshPatel said, the Auto-recover ability is included in Power BI August update. You can download and try this useful function according to this document.

     

    Best Regards,

    Herbert

v-haibl-msft's avatar
v-haibl-msft
Microsoft Employee
10 years ago

Mike_Westley

 

I didn’t see this behavior before and I think you can try to reinstall .NET 4.5 or later on your PC.

And as BhaveshPatel said, the Auto-recover ability is included in Power BI August update. You can download and try this useful function according to this document.

 

Best Regards,

Herbert

Mike_Westley's avatar
Mike_Westley
Regular Visitor
10 years ago

Hi - many thanks for the suggestions.

 

Our Group IT have now downloaded/updated/installed the August update.

I have not had a crash since the update - but I think that this is because the moon is in its 3rd quarter - lol.

 

I am now more cautious about saving copies of .pbix's more frequently with filename dates and version numbers - in case of a further crash - I am also trying not to have excel open at the same time as Power BI Desktop - it was whilst switching back/forth between Excel and Power BI Desktop screens and then saving a .pbix that the crash originally occurred.

 

In doing so though I did however raise a further issue with community, that the link in Power BI Desktop that says 'an update is available' does not, when clicked on, check the 32/64 bit element of user's operating system, and instead just downloads the 64 bit zip file which of course does not install on a 32 bit computer).  Instead one has to find the 'Advanced Download Option' and the page that offers 32 bit or 64 bit versions - surely the download process could test the system and then offer 32 bit only if the current system is 32 bit :) 

 

 

  • ilansandbox's avatar
    ilansandbox
    Frequent Visitor
    9 years ago

    powerbi crashes all the time for me, and I don't know why. I tried the following things:

     

    1. Install/uninstall 

    2. 32x bit version - works but I can't do refresh (says memory issues and to upgrade to 64x)

    3. when I upgrade again to 64x power bi won't load again

    4. I tried deleting the files inside AppData - also didn't work

    5. I tried playing with the config file - also didn't work

     

    What didn't I do?

     

    I'm running a 64x bit windows 10

     

    Can someone please help (It work yesterday and today it won't even load)

     

    Please help me,

    Thanks,

    Ilan