Forum Discussion

Peterhof's avatar
Peterhof
Frequent Visitor
10 years ago

PowerBI Desktop Crashes released Jan 29 2016 crashing

Wondering if only me, but just downloaded the latest Power BI desktop and it crashes without being to open anything. Anyone else having this issue? TIA
Deepthi's avatar
Deepthi
Frequent Visitor
10 years ago

Hi,

I am having the same issue, just get a splash screen when starting Power BI desktop and then errors out with Debug or Close. The below is error log from event viewer. Tried uninstalling, rebooting, re-downloading, re-installing and running as administrator in the exact same order a bunch of times. Still no luck !

 

I have Core i7 2.8GHz Processor, IE11.0, Windows 7 Enterprise, .NET 4.5/4.6 and 32GB Memory . The requirements  meet Microsoft's specs, No clue whats going on here.

 

Description:
Faulting application name: PBIDesktop.exe, version: 2.34.4372.501, time stamp: 0x572c581e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x108
Faulting application start time: 0x01d1b6a23839ec27
Faulting application path: C:\Program Files (x86)\Microsoft Power BI Desktop\bin\PBIDesktop.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll

 

Any help would be very much appreciated.

smendes's avatar
smendes
New Member
10 years ago

Hi,

I have same problem with you. Are you fixed it?
Here's some details from the Event Viewer:

 

Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)
   at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)
   at CefSharp.CefAppWrapper.Run()
   at CefSharp.BrowserSubprocess.Program.Main(System.String[])

 

Uninstalling and reinstalling didn't help as well. What else could I try?

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    smendes have you run through the steps that others have made in this thread? Upgraded to ie 11, etc?

    Are you on the latest Desktop version? 2.36.4434.362 64-bit (June 2016)

    • smendes's avatar
      smendes
      New Member
      10 years ago

      Hello,

      Yes, I've done the steps identified.

      I have the IE 11 and my desktop version is 2.36.4434.362 64-bit (June 2016).

      But the problem continues.

       

      • yogs's avatar
        yogs
        Regular Visitor
        10 years ago

        Hi All,

        Any one got solution for this?

        Thanks in advance