Wondering if only me, but just downloaded the latest Power BI desktop and it crashes without being to open anything.Anyone else having this issue?TIA

Sorry just saw this, it was crashing when running the .exe file. I would like to give Minh Pham, Ashley Jones (and the team behind both) for doing their best to help me out with the issue. Seems something was amiss in the registry, so I did a complete re-install of WIn10 and now things are running as they should.

pqian Unfortunately no, the problem remains whether I run as Administrator, or regular user. I have also tried several combinations of compatibility mode with no change. Always fails the same way.

I have same problem with you. Are you fixed it?

I'm having the same issue after updating Windows 10 today. The event data and XML from event viewer is below. It appears to be CefSharp.BrowserSubProcess.exe that's at fault as has been found before in this thread. I don't get any error dialogue or options to debug. I just get the splash screen then it quits without an error message. I have tried re-installing PBI and uninstalling the updates both with no joy. Log Name: ApplicationSource: .NET RuntimeDate: 29/08/2016 20:28:48Event ID: 1026Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: LappyDescription:Application: CefSharp.BrowserSubprocess.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.NullReferenceExceptionat <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)at CefSharp.CefAppWrapper.Run()at CefSharp.BrowserSubprocess.Program.Main(System.String[])Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name=".NET Runtime" /><EventID Qualifiers="0">1026</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-08-29T19:28:48.479853200Z" /><EventRecordID>2504</EventRecordID><Channel>Application</Channel><Computer>Lappy</Computer><Security /></System><EventData><Data>Application: CefSharp.BrowserSubprocess.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.NullReferenceExceptionat &lt;Module&gt;.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr&lt;CefListValue&gt;*)at &lt;Module&gt;.CefExecuteProcess(CefMainArgs*, CefRefPtr&lt;CefApp&gt;*, Void*)at CefSharp.CefAppWrapper.Run()at CefSharp.BrowserSubprocess.Program.Main(System.String[])</Data></EventData></Event>

Peterhof I downloaded the new desktop from the PBI Service and have no issues.

PowerBI Desktop Crashes released Jan 29 2016 crashing

35 Replies

lhlong
New Member
10 years ago
I have same problem with you. Are you fixed it?
neilscriv
Frequent Visitor
10 years ago
I'm having the same issue after updating Windows 10 today. The event data and XML from event viewer is below. It appears to be CefSharp.BrowserSubProcess.exe that's at fault as has been found before in this thread.

I don't get any error dialogue or options to debug. I just get the splash screen then it quits without an error message.

I have tried re-installing PBI and uninstalling the updates both with no joy.

Log Name: Application
Source: .NET Runtime
Date: 29/08/2016 20:28:48
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Lappy
Description:
Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)
at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)
at CefSharp.CefAppWrapper.Run()
at CefSharp.BrowserSubprocess.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-29T19:28:48.479853200Z" />
<EventRecordID>2504</EventRecordID>
<Channel>Application</Channel>
<Computer>Lappy</Computer>
<Security />
</System>
<EventData>
<Data>Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)
at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)
at CefSharp.CefAppWrapper.Run()
at CefSharp.BrowserSubprocess.Program.Main(System.String[])

</Data>
</EventData>
</Event>
- faludigabor
  Frequent Visitor
  10 years ago
  Same issue here ..
  
  Same exception PBI will not start neither after reinstall nor w / Admin privs.
  
  any news ?
  - neilscriv
    Frequent Visitor
    10 years ago
    Have you recently updated Windows? My issue started after that. I eventually rolled back to a previous build and PBI works again. Haven't found a fix for the problem if you want to keep the Windows updates though.
Anonymous
Not applicable
10 years ago
Peterhof I downloaded the new desktop from the PBI Service and have no issues.
MattAllington
Community Champion
10 years ago
I have no issues. Maybe download a fresh copy and try again
- Peterhof
  Frequent Visitor
  10 years ago
  I will give it a try, thanks!
  - Peterhof
    Frequent Visitor
    10 years ago
    Ok, uninstalled the new version. Re-booted (just in case) and downloaded new version again and installed. Still crashing!
    Decided to go back to prevous version (I had saved the file) and am able to open PowerBI with no issues.
    Maybe I will just wait until it decides to auto update.
AlexGorev
Power BI Team
10 years ago
We released a new version (2.31.4280.601) of the PBI Desktop yesterday. We believe this issue can be addressed in that build. Can you please install it and let us know if it is fixed.

Alex.
- tcoleman
  New Member
  10 years ago
  I am having the same problem. I have uninstalled and re-installed with a freshly downloaded copy to no avail. The Power BI Desktop splash screen comes up and says Initializing model for a little then I just get the ever useful "Microsoft Power BI Desktop has stopped working" with the option to debug or close program.
  - pqian
    Microsoft Employee
    10 years ago
    tcoleman Does your problem go away when you run as administrator?
Anonymous
Not applicable
10 years ago
Hi Peterhof

I had the same problem has you.

I've downloaded the latest version and installed it on a W7 VM, where I've got the previous one, and It crash.

when I uninstalled it, I saw that the previous version was still installed on the VM. I believed It have updated the previous one but no.
Perhaps you figure the same issue as me, so don't paniq, just unistall both of them, and everything should be good.

Hope it helps

Sebastien
- SIT
  New Member
  10 years ago
  Same problem...just downloaded today and it won't run. Crashes at the exact same point as the other poster noted. Rebooted, ran as administrator, no difference.
  
  Any solution?
  - akjana
    Power BI Team
    10 years ago
    SIT, I don't think there is a resolution to this issue. Can you capture the details from Event viewer and send an email to (pqian at microsoft dot com) and (akjana at microsoft dot com) about this?
cjeales
New Member
10 years ago
I have been experiencing major issues with stability of Power BI Desktop since the last update. Crashes, freezes and gives errors several times per day. Was fine before the update... :-(
syedaliammar
Frequent Visitor
10 years ago
Just downloaded PowerBI Desktop x64 today and it crashes on start. Here's some details from the Event Viewer:
Faulting application name: PBIDesktop.exe, version: 2.34.4372.501, time stamp: 0x572c595b
Faulting module name: mshtml.dll, version: 9.0.8112.16421, time stamp: 0x4d76244b
Exception code: 0xc0000005
Fault offset: 0x00000000004ca704
Faulting process id: 0x3c74
Faulting application start time: 0x01d1ab6f7221f1a6
Faulting application path: C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
Faulting module path: C:\Windows\System32\mshtml.dll
Report Id: b3e2a7a0-1762-11e6-87b7-0050568d1ec1

Here's detailed event data:
PBIDesktop.exe
2.34.4372.501
572c595b
mshtml.dll
9.0.8112.16421
4d76244b
c0000005
00000000004ca704
3c74
01d1ab6f7221f1a6
C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
C:\Windows\System32\mshtml.dll
b3e2a7a0-1762-11e6-87b7-0050568d1ec1

Uninstalling and reinstalling didn't help as well. What else could I try?
- akjana
  Power BI Team
  10 years ago
  syedaliammar, do you have all the windows updates ?
  - syedaliammar
    Frequent Visitor
    10 years ago
    akjana Windows updates are managed by our sys admins. I do have .Net FW 4.6 installed though (just FYI)
- wonga
  Continued Contributor
  10 years ago
  It looks like mshtml.dll is related to Internet Explorer, so maybe that is corrupted or something?
  
  Found that out here
sarfraz_raja
Regular Visitor
9 years ago
Hi,
Has anybody got solution to it other than installing 32 bit PowerBI ? i think Microsoft should investigate it as its affecting lot of users.