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Wolfiz's avatar
Wolfiz
Frequent Visitor
4 years ago
Solved

PowerBI Desktop (August 2022) - proxy popup ?

Hello,   As part of the upgrade of the powerbi desktop client on all our workstations (upgrade to August 2022 release), we have observed that some users receive an error message related to the prox...
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  • Wolfiz's avatar
    Wolfiz
    3 years ago

    Finally we were able to identify and correct this error, which does not appear systematically on all workstations.

     

    The problem comes from a residual that remains from a previous installation and that conflicts with the new version of powerbi desktop.

     

    The tool integrated in Power BI Desktop in charge of the upgrade does not take into account some files already present in the user profile. To correct this problem you need to do a clean installation, meaning delete the folder C:\Users\userid\AppData\Local\Microsoft\Power BI Desktop

     

v-jianboli-msft's avatar
v-jianboli-msft
Icon for Community Support rankCommunity Support
4 years ago

Hi Wolfiz ,

 

Have you ever tried to updated the desktop to the latest version or rollback to an earlier version? Will this happen again?

If you want to generate a log, you could go to File—>Option and Settings—>Options—>Diagnostics—>tick the Enable tracing —> Open traces folder, then you will find the Power BI log files.

 

For about how to analysis the logs, you could refer to this post.

 

Best Regards,

Jianbo Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

Wolfiz's avatar
Wolfiz
Frequent Visitor
4 years ago

we've try to use the embed feature which upgrade the existing version --> NOK

we've uninstall the previous version and install it as a "new" app --> OK

I think the upgrade feature need to fix ^^