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Wolfiz's avatar
Wolfiz
Frequent Visitor
4 years ago
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PowerBI Desktop (August 2022) - proxy popup ?

Hello,   As part of the upgrade of the powerbi desktop client on all our workstations (upgrade to August 2022 release), we have observed that some users receive an error message related to the prox...
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  • Wolfiz's avatar
    Wolfiz
    4 years ago

    Finally we were able to identify and correct this error, which does not appear systematically on all workstations.

     

    The problem comes from a residual that remains from a previous installation and that conflicts with the new version of powerbi desktop.

     

    The tool integrated in Power BI Desktop in charge of the upgrade does not take into account some files already present in the user profile. To correct this problem you need to do a clean installation, meaning delete the folder C:\Users\userid\AppData\Local\Microsoft\Power BI Desktop

     

v-jianboli-msft's avatar
v-jianboli-msft
Icon for Community Support rankCommunity Support
4 years ago

Hi Wolfiz ,

 

The following exceptions in Power BI Desktop trace files are associated with this error:

  • Microsoft.PowerBI.Client.Windows.Services.PowerBIWebException
  • HttpStatusCode: ProxyAuthenticationRequired

When this error occurs, the most likely reason is that a proxy authentication server on your network is blocking the web requests issued by Power BI Desktop.

If your network uses a proxy authentication server, your administrator can fix this issue by adding the following domains to the allowlist on the proxy authentication server:

  • app.powerbi.com
  • api.powerbi.com
  • domains in the *.analysis.windows.net namespace

For customers who are part of a government cloud, fixing this issue can be done by adding the following domains to the allowlist on the proxy authentication server:

  • app.powerbigov.us
  • api.powerbigov.us
  • domains in the *.analysis.usgovcloudapi.net namespace

For more details, please refer to:

Troubleshooting Sign-in issues in Power BI Desktop - Power BI | Microsoft Docs

 

Best Regards,

Jianbo Li

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