Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

PowerBI Crashing, General Consensus Tips

Hi all,

 

I am having some issues with my PowerBI desktop. I find it crashing abruptly whenever I am using it. I am typically using Excel files as data sources. In my last iteration, I was using a ~4000 KB file. With 13 columns of data and less than 100,000 rows of data. It is crashing constantly, at different stages. Sometimes upon export. Sometimes as I am creating a measure. 

 

I am fairly new to PowerBI and saw there were many posts about the topic throughout the years. Is there a general consensus on best methods or steps to take to troubleshoot this to diagnose the problem?

 

Any information would be greatly appreciated. Thanks!! 

Need Help

6 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion
    6 years ago

    Go to File | Options and settings | Options | Diagnostics and post the information found there. Generally this is not an issue but can happen from time to time on new releases.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi! I am working off of an older version of Power BI (March 2020), but this has been an issue even when I had the most updated version.

       

      Following one of the guides, I was able to access my Trace/Log files after generating a forced crash.

       

      For this crash, I was getting a message saying that I was out of memory. In other instances, I do not always get this.

       

      It seems odd to me that I am out of memory for a file that isn't that large. Is there something in the log file that I should be looking at?

      • v-lionel-msft's avatar
        v-lionel-msft
        Community Support
        5 years ago

        Hi Anonymous ,

         

        Try to check the memory usage.

         

        Best regards,
        Lionel Chen

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