Forum Discussion

gorgo's avatar
gorgo
Frequent Visitor
9 years ago
Solved

PowerBI Azure refresh not working

I have power bi configured on Azure, a dataset reading its data from excel document which is updated on daily basis. the refresh is done manually through powerbi desktop. after i click on refresh, my reports and dashboards are reading updated figures, i open it from power bi desktop; however if i open it from any browser, data is not updated, i will have to publish my power bi reports and dashboards from powerbi desktop publish button in order to see my data updated from browser.

 

i checked my settings i noticed a data source credentials error.

tried to change it or re-enter it, but didnt work as per the below image, maybe there is another place to change datasource credentials (please specify where)

 

also i tried to reconfigure "Power BI Gataway Personal" i got the below error also

 

i t

kindly assist.

  • gorgo,

     

    Could you use this account to log into Power BI services? A lot of issues can surface when the gateway version is out of date.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

     

    Regards,

    Charlie Liao

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    gorgo The published report in the Service won't update unless you've set up a schedule via a gateway. Or, unless you manually re-publish the Desktop file after you've refreshed it.

    One of your screenshots already shows a gateway online with the dataset? Do you already have a gateway installed, or is that a different one?

    • gorgo's avatar
      gorgo
      Frequent Visitor

      Anonymous thank you for your reply.

      i have indeed "Power BI Gateway - personal" installed, it was configured with my credentials successfully.

      however when i try to reenter my credentials i get the below error

      • v-caliao-msft's avatar
        v-caliao-msft
        Microsoft Employee

        gorgo,

         

        Could you use this account to log into Power BI services? A lot of issues can surface when the gateway version is out of date.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

         

        Regards,

        Charlie Liao