Power bi Desktop frozen (gray page) after installation on Windows Server 2016

[Rapports]

Hello ,

After installing Microsoft power bi desktop on windows server 2016, I can't open power bi because the page is grey:

please is there a solution ?

[v-janeyg-msft · Accepted solution]

Hi, @Rapports 

Download the latest version here: Download Microsoft Power BI Desktop from Official Microsoft Download Center

Minimum requirements:

The following list provides the minimum requirements to run Power BI Desktop:

Important: Power BI Desktop is no longer supported on Windows 7.

• Windows 8.1 / Windows Server 2012 R2, or later
• .NET 4.6.2 or later
• Internet Explorer 11 or later
• Memory (RAM): At least 2 GB available, 4 GB or more recommended.
• Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
• Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
• CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.

Note

We recommend using a client version of Windows such as Windows 10, rather than Windows Server. For example, Power BI Desktop does not support using Internet Explorer Enhanced Security Configuration as it will stop Power BI Desktop from signing in to the Power BI service.

Check the doc to see if the computer configuration meets the minimum requirements:

https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-get-the-desktop#minimum-requirements

Did I answer your question? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.

Best Regards,
Community Support Team _ Janey

[amitchandak]

@ , Can you press that cross on the yellow screen(top right) and check if it give any error

[Rapports]

Thank you @amitchandak for your answer.  By pressing the cross no message is displayed, but the page remains grey: