Forum Discussion
Resolver IPower KPI visual showing different colours in Service vs Desktop after update to v3.0.3.0
I received this response from the Power BI Custom Visuals Support team:
The behavior you’re observing is expected and relates to the current release state of the Power KPI visual. After a new version is published to AppSource, there is typically a short delay before it becomes fully available in production.
In this case, version 3.0.3.0 of Power KPI has been temporarily blocked from deployment due to a bug identified after publication. As a result, both Power BI Desktop and the Power BI Service are currently using version 2.0.0.0, even though AppSource may still display the newer version number in its description.
A new build of Power KPI containing the fix is planned to be released soon.
Please note that Power BI Desktop does not cache the visual to preserve an older version.Best regards,
Elena S.
Power BI Custom Visuals SupportFYI eddieisking2000, you can email at the team at pbicvsupport at microsoft dot com
Community SupportHi MattB-Motive,
This color display difference is likely due to a version mismatch between Power BI Desktop and the Power BI Service. The Service updates to the latest certified version of the Power KPI visual (v3.0.3.0), while Power BI Desktop might use a cached older version (v2.0.0.0), which can cause formatting or color inconsistencies. Power BI Desktop usually stores cached visuals at:
C:\Users\<username>\AppData\Local\Microsoft\Power BI Desktop\CustomVisuals.
You can try closing Power BI Desktop, delete the cached Power KPI visual folder in that directory, then reopen Power BI Desktop. Go to Get more visuals -> AppSource, re-import the Power KPI visual, re-apply your color formatting, and republish the report. This should ensure both environments display colors consistently.
Develop custom visuals in Power BI - Power BI | Microsoft Learn
Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn
Solved: How to update a custom visual? - Microsoft Fabric Community
Thank you.
Resolver IThanks for your reply v-sgandrathi.
I got the same advice from ChatGPT. However, it doesn't appear that Power BI uses this directory for cached files (at least not anymore) - any other ideas?