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Badou's avatar
Badou
Regular Visitor
5 years ago
Solved

Power Don't work on Window 10

hello. I have installed Power Bi desktop on my window 10, but it doesn't work.   I have this message here.   Feedback Type: Frown (Error) Error Message: AS Process PID=16296 has exited with Exi...
Need Help
  • v-jingzhang's avatar
    v-jingzhang
    5 years ago

    Hi Badou 

    Where did you download the Power BI Desktop application? And it is a 32-bit or 64-bit installation?

     

    You may try downloading the Power BI Desktop executable directly from Download Center. Make sure that your computer has met the following minumum requirements:

    • Windows 8.1 / Windows Server 2012 R2, or later
    • .NET 4.6.2 or later
    • Internet Explorer 11 or later
    • Memory (RAM): At least 2 GB available, 4 GB or more recommended.
    • Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
    • Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
    • CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.

     

    Kindly let me know if this helps.
    Community Support Team _ Jing
    If this post helps, please Accept it as the solution to help other members find it.

v-jingzhang's avatar
v-jingzhang
Icon for Community Support rankCommunity Support
5 years ago

Hi Badou 

Where did you download the Power BI Desktop application? And it is a 32-bit or 64-bit installation?

 

You may try downloading the Power BI Desktop executable directly from Download Center. Make sure that your computer has met the following minumum requirements:

  • Windows 8.1 / Windows Server 2012 R2, or later
  • .NET 4.6.2 or later
  • Internet Explorer 11 or later
  • Memory (RAM): At least 2 GB available, 4 GB or more recommended.
  • Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
  • Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
  • CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.

 

Kindly let me know if this helps.
Community Support Team _ Jing
If this post helps, please Accept it as the solution to help other members find it.

Badou's avatar
Badou
Regular Visitor
5 years ago

v-jingzhang here is my configuration :

I have download powerbi from windows store.
I have a window 10
Memory (RAM) : 16 GB
Display: (1920 * 1080)
PROCESSEUR : Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz 2.90 GHz
when i go to Settings > System > Display, and use the slider to return display settings to 100%, it still don't work.

 

Thank you 

  • v-jingzhang's avatar
    v-jingzhang
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi Badou 

    Thank you for your feedback. The environment is good enough to run PBI Desktop on. You can uninstall the PBI Desktop application and download the .exe installation package from Download Center directly. Lauch the installation package and install it following the guides. Sometimes the application downloaded from Windows Store may have some limitation when used. Try installing it manually.

     

    Regards,

    Jing