Forum Discussion

Char1's avatar
Char1
Regular Visitor
10 months ago

Power Bi not responding

Hello I can't get on to my power Bi , I can click on my desktop but it doesn't go. just keeps trying.
Need Help
v-saisrao-msft's avatar
v-saisrao-msft
Community Support
10 months ago

Hi Char1,

We haven’t heard back from you in a while regarding your issue. let us know if your issue has been resolved or if you still require support.

 

Thank you.

Char1's avatar
Char1
Regular Visitor
10 months ago

Unfortunately I cannot.

I was sent a link and it opened once. ( from our IT)

Both the link and the app are not working.

  • v-saisrao-msft's avatar
    v-saisrao-msft
    Community Support
    10 months ago

    Hi Char1,

    This issue is likely caused by Intune policies that block external or free Power BI accounts. The IT link provided temporary access, but now both the app and link aren’t working because your device may not be fully compliant or account switching isn’t permitted. Please check your compliance status in the Company Portal, restart your device, and sign in only with your work account. If you need external access, IT will need to update Intune or conditional access settings. If the app still won’t open after confirming compliance, try reinstalling Power BI.

     

    Thank you.

  • v-saisrao-msft's avatar
    v-saisrao-msft
    Community Support
    10 months ago

    Hi Char1,

    Checking in to see if your issue has been resolved. let us know if you still need any assistance.

     

    Thank you.