Forum Discussion

Char1's avatar
Char1
Regular Visitor
10 months ago

Power Bi not responding

Hello I can't get on to my power Bi , I can click on my desktop but it doesn't go. just keeps trying.
Need Help
v-saisrao-msft's avatar
v-saisrao-msft
Community Support
10 months ago

Hi Char1,

Have you had a chance to review the solution we shared by Royel rohit1991? If the issue persists, feel free to reply so we can help further.

 

Thank you.

  • Char1's avatar
    Char1
    Regular Visitor
    10 months ago

    Thank you!

    unfortunately the app is still not loading.

    There is 2 of us in a group of 7 that are having this issue.

    I was able to uninstall and reinstall.

    this is on my work IPad.

     

    • v-saisrao-msft's avatar
      v-saisrao-msft
      Community Support
      10 months ago

      Hi Char1,

      To resolve this, ensure your Power BI app and iPadOS are up to date, then restart your device. If the problem persists, uninstall the app, restart your iPad, and reinstall it to remove cached data. Check your network connection as well—switching from corporate Wi-Fi or VPN to mobile data or another Wi-Fi may help if security policies or firewalls are blocking the app. Lastly, try signing out and back into your Microsoft account, as conditional access or device restrictions can affect some users.

       

      Thank you.

      • Char1's avatar
        Char1
        Regular Visitor
        10 months ago

        Thank you for you time!

        No I cannot get on to my account I am trying to access as a free user and I have to switch between accounts from an external origin.

        This is through my work, and I have an IPad.

        we just installed intune and that's when this problem started.