Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Be one of the first to start using Fabric Databases. View on-demand sessions with database experts and the Microsoft product team to learn just how easy it is to get started. Watch now

Reply
Anonymous
Not applicable

Power BU Desktop fails to launch in Windows 10

I've updated both my Windows 7 and Windows 10 machines with the 28 April update. WIndows 7 based machine works fine but the Windows 10 machine fails to launch. When the problem first started a standard windows close program message would display now all there is a split second display of the Power BI splash screen and then nothing.

 

I suppose it's not Power BI becasue it's working fine in Windows 7 but i don't know what's changed on the Windows 10 machine from last week when I was using Power BI desktop extensively.

 

Any suggestions would be appreciated.

1 ACCEPTED SOLUTION

The workaround for this issue is to delete all the s_* files in Users\__user_name\AppData\Local\PowerBI. The bug will be fixed soon.

View solution in original post

21 REPLIES 21
bsjut
Advocate II
Advocate II

The solution to delete the s_ files doesn't work for me. In my appdata folder are simply no such files. My appdata folder looks like this for powerbi. 

 

The problem appeared after installing the Windows anniversary update. 

 

I have a hunch that this might have something to do with Cortana, as my machine runs an untypical Cortana setup (the device's region is Germany, but the language of the device is US English). 

On my machine also installing the 32bit version as a workaround doesn't work. 

Anonymous
Not applicable

the problem will be solved by uninstalling the 64 version of Power BI, and install the 32-bit version it will work 

 

 

cherrz

Anonymous
Not applicable

the problem solved with me, I uninstall 64 version and I installed the 32bit Power BI version its went fine 

 

CHERRZ 

Anonymous
Not applicable

and now, I am seriously angry. I re-installed windiws 10 becasue nothing else was forthcoming. By 2:30 on Saturday morning everything is back up and running and Power BI is working fine. Then on Sunday after working all week end on a project with out any incident it happens again. POwer BI is the only program that has a problem, everything else works fine. I've had enough and I'm not re-intalling windows 10 again. I give up!

That's really bizarre, I have been running Power BI on 2 different Windows and have not run into this issue on either. Knocking on wood...



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...

@Anonymous, what does the event logs contain for PBIDesktop ?

Anonymous
Not applicable

Log Name: Application
Source: .NET Runtime
Date: 10-May-16 8:27:11 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Main_PC
Description:
Application: PBIDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Localytics.LocalyticsSession.<UploadSessionDataToLocalytics>b__6()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at Localytics.LocalyticsSession.<UploadSessionDataToLocalytics>b__5()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-10T10:27:11.038844900Z" />
<EventRecordID>7334</EventRecordID>
<Channel>Application</Channel>
<Computer>Main_PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: PBIDesktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Localytics.LocalyticsSession.&lt;UploadSessionDataToLocalytics&gt;b__6()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at Localytics.LocalyticsSession.&lt;UploadSessionDataToLocalytics&gt;b__5()
at Localytics.ExceptionHelpers.SafeExecute(System.Action, System.Action)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

</Data>
</EventData>
</Event>

You should use the Contact Support link at support.powerbi.com and give them this information, here is more info on the error itself:

 

http://www.eventid.net/display-eventid-1026-source-.NET%20Runtime-eventno-10740-phase-1.htm

 



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...

@Anonymous, This is actually a product bug which i shall report. Usually, I'd ask to send a frown but this error blocks you from going to the Send a Frown dialog. In such cases, you can get in touch with the engineers from Desktop team at pbidesfb@microsoft.com

Good job on scanning the event logs!

Anonymous
Not applicable

Will do. Thanks for the help.

@Anonymous, I sent you a private message with workarounds regarding this issue. Let us know if it helps and we can then post it as a workaround.

Anonymous
Not applicable

received. I'll have feeback for you later today.

The workaround for this issue is to delete all the s_* files in Users\__user_name\AppData\Local\PowerBI. The bug will be fixed soon.

Anonymous
Not applicable

Where can i find the event logs? i've searched the Power BI directory and there's nothing leaping out as an event log.

Greg_Deckler
Super User
Super User

I have it working fine on my Windows 10 machine, here is my version number:

 

OS Name: Microsoft Windows 10 Pro

Version: 10.0.10586 Build 10586



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...
Anonymous
Not applicable

I've tried everything to re-surrect it. It even fails when running in Safe Mode. is there a log file that will indicate at what point the program fails at? Short of that, the only thing I can thik of is to do a re-install of Windows.

Well, you can turn on Tracing if you can get into Power BI, not sure of a startup log. I looked in the program directory and did not see any kind of log file. Did a "dir *powerbi* /s" from the root and didn't see anything obvious. You might try reinstalling or repairing .NET Framework 4.5.



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...
Anonymous
Not applicable

I haven't tried re-installing .net Framework, i'll give that a try and report back.

Also, on a whim, try running it as Administrator.



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...

Helpful resources

Announcements
Las Vegas 2025

Join us at the Microsoft Fabric Community Conference

March 31 - April 2, 2025, in Las Vegas, Nevada. Use code MSCUST for a $150 discount!

November Carousel

Fabric Community Update - November 2024

Find out what's new and trending in the Fabric Community.

Dec Fabric Community Survey

We want your feedback!

Your insights matter. That’s why we created a quick survey to learn about your experience finding answers to technical questions.