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gzai's avatar
gzai
Helper I
1 year ago
Solved

Power BI stuck on splash screen error .net framework

Hi, Previously my power bi desktop was running fine, and a few weeks ago it couldn't be opened until now. After I tried uninstalling and reinstalling power bi desktop several times, and trying poss...
Need Help
  • gzai's avatar
    gzai
    1 year ago

    Hi v-echaithra 

    My IT team and I have finally managed to identify the root cause of the issue.
    My company laptop uses SentinelOne as its security software.
    When I was able to run Power BI Desktop, the laptop was still using an older version of SentinelOne.

    However, when I was no longer able to run Power BI Desktop, it turned out that the latest version of SentinelOne had been pushed from our headquarters without my knowledge.


    Currently, I have downgraded SentinelOne to a previous version in order to run Power BI Desktop, while we await the outcome of the ongoing investigation our headquarters with SentinelOne.

    Becuase SentinelOne is beyond Microsoft's control, I have closed my issue with Microsoft support.

     

    New Version SentinelOne : 

     

    Old Version SentinelOne


    Thank you for your patience and support.

    Best Regards,

v-echaithra's avatar
v-echaithra
Community Support
1 year ago

Hi gzai ,

We wanted to check whether the issue has been resolved with the help of our support team. If it has, we kindly ask you to share the solution here and mark it as the accepted answer so that other users can benefit as well.

If you still have any questions or need further assistance, please don’t hesitate to let us know. We’re more than happy to continue supporting you.

Thank you for your patience. We look forward to hearing from you.

Best regards,
Chaithra E.