Forum Discussion

gzai's avatar
gzai
Helper I
1 year ago
Solved

Power BI stuck on splash screen error .net framework

Hi, Previously my power bi desktop was running fine, and a few weeks ago it couldn't be opened until now. After I tried uninstalling and reinstalling power bi desktop several times, and trying poss...
Need Help
  • gzai's avatar
    gzai
    1 year ago

    Hi v-echaithra 

    My IT team and I have finally managed to identify the root cause of the issue.
    My company laptop uses SentinelOne as its security software.
    When I was able to run Power BI Desktop, the laptop was still using an older version of SentinelOne.

    However, when I was no longer able to run Power BI Desktop, it turned out that the latest version of SentinelOne had been pushed from our headquarters without my knowledge.


    Currently, I have downgraded SentinelOne to a previous version in order to run Power BI Desktop, while we await the outcome of the ongoing investigation our headquarters with SentinelOne.

    Becuase SentinelOne is beyond Microsoft's control, I have closed my issue with Microsoft support.

     

    New Version SentinelOne : 

     

    Old Version SentinelOne


    Thank you for your patience and support.

    Best Regards,

gzai's avatar
gzai
Helper I
1 year ago

Hi v-echaithra ,

Thank you for following up.

 

I have been in discussion with Microsoft Power BI Support for several days regarding this issue. We’ve tried installing both the April and March 2025 versions of Power BI Desktop, but the closed PID error continues to appear. Microsoft has collected logs from all installation attempts and is currently analyzing them.

 

Additionally, I tested the installation on 7 different laptops. These laptops run a mix of Windows versions 23H2 and 24H2, and some are joined to a domain account, while others are not.
From these trials, some laptops were able to open Power BI Desktop successfully, while others encountered the same error. These results have also been shared with Microsoft Support as part of their investigation.

 

I will keep you updated if Microsoft Power BI Support provides a resolution, or if I find an alternative solution to fix the issue.


Best Regards,