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gzai's avatar
gzai
Icon for Helper I rankHelper I
1 year ago
Solved

Power BI stuck on splash screen error .net framework

Hi, Previously my power bi desktop was running fine, and a few weeks ago it couldn't be opened until now. After I tried uninstalling and reinstalling power bi desktop several times, and trying poss...
Need Help
  • gzai's avatar
    gzai
    1 year ago

    Hi v-echaithra 

    My IT team and I have finally managed to identify the root cause of the issue.
    My company laptop uses SentinelOne as its security software.
    When I was able to run Power BI Desktop, the laptop was still using an older version of SentinelOne.

    However, when I was no longer able to run Power BI Desktop, it turned out that the latest version of SentinelOne had been pushed from our headquarters without my knowledge.


    Currently, I have downgraded SentinelOne to a previous version in order to run Power BI Desktop, while we await the outcome of the ongoing investigation our headquarters with SentinelOne.

    Becuase SentinelOne is beyond Microsoft's control, I have closed my issue with Microsoft support.

     

    New Version SentinelOne : 

     

    Old Version SentinelOne


    Thank you for your patience and support.

    Best Regards,

v-echaithra's avatar
v-echaithra
Icon for Community Support rankCommunity Support
1 year ago

Hi  gzai ,

Thanks for the update, since you're not using any custom connectors or .NET code, and Power BI Desktop fails immediately after the splash screen, this points to a runtime or environment-level failure, not anything you’ve built. If your issue still persists, please consider raising a support ticket for further assistance.
To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

 

Best Regards,
Chaithra E.