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gzai's avatar
gzai
Helper I
1 year ago
Solved

Power BI stuck on splash screen error .net framework

Hi, Previously my power bi desktop was running fine, and a few weeks ago it couldn't be opened until now. After I tried uninstalling and reinstalling power bi desktop several times, and trying poss...
Need Help
  • gzai's avatar
    gzai
    1 year ago

    Hi v-echaithra 

    My IT team and I have finally managed to identify the root cause of the issue.
    My company laptop uses SentinelOne as its security software.
    When I was able to run Power BI Desktop, the laptop was still using an older version of SentinelOne.

    However, when I was no longer able to run Power BI Desktop, it turned out that the latest version of SentinelOne had been pushed from our headquarters without my knowledge.


    Currently, I have downgraded SentinelOne to a previous version in order to run Power BI Desktop, while we await the outcome of the ongoing investigation our headquarters with SentinelOne.

    Becuase SentinelOne is beyond Microsoft's control, I have closed my issue with Microsoft support.

     

    New Version SentinelOne : 

     

    Old Version SentinelOne


    Thank you for your patience and support.

    Best Regards,

ajaybabuinturi's avatar
ajaybabuinturi
Super User
1 year ago

Hi gzai,
Try with below steps.
Fully uninstall Power BI Desktop (All versions)

  1. Do this via Apps
  2. Remove both Microsoft Store and MSI-installed versions (if both exist).
  3. Delete the leftover folder: C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI Desktop
  4. Make sure restart your PC before reinstalling.
  5. Reinstall the latest Power BI Desktop (MSI version) with https://www.microsoft.com/en-us/download/details.aspx?id=58494 (Choose the .MSI version that matches your system (x64 for most users). Avoid the Microsoft Store version for now)

Thanks,
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