Power BI sign up issue in Desktop after updating to August 2019 version

[Anonymous]

Hi,

We are facing an issue while signing up Power BI desktop after updating to August 2019 version. We didn't had this issue till now for close to more than an year. We have done below steps to fix it but still no chance,

1) Uninstalled and re-installed the software.

2) Cleared the browser cache and signed in.

3) Restarted the machine and signed in.

[v-diye-msft]

Hi @Anonymous 

1. I would suggest you double check if that specific email address can sign in Power BI. You can enter the URL ( https://powerbi.microsoft.com/en-us/ ) in browser inprivate mode, then click the Sign in button on the top right side and type the email address to see if you can login Power BI successfully.

2. If you really can sign in Power BI, please run Fiddler with HTTPS encrypt enabled, repeat the steps to sign in Power BI in desktop. Share .saz file here.

[Walks06 · Accepted solution]

Hi,

We have had a similar issue with the August release of Power BI Desktop (Version: 2.72.5556.801 64-bit (August 2019)).

We received a "Unable to sign in" message saying we failed proxy authentication.

I confirmed that I could successfully 'sign in' outside of the Company Network but recieved an error message trying to connect via network. Also we uninstalled August release and re-installed July desktop and had no -issues siging in.

After doing some research we came across a blog suggesting that a default proxy is needed.

The following code was added to the August PBIDesktop.exe config file as a work around:-

<system.net>

      <defaultProxy useDefaultCredentials="true"></defaultProxy>

  </system.net>

I logged a ticket with Microsoft who suggested whitelisting the IP addresses and download PowerBI desktop from the Microsoft store.

Hope this helps

Simon Walker

[Anonymous]

Hi,

Thanks so much. It works fine by adding the code in config file. But looking for a permanent fix from Power BI end.