Power BI on-premises data gateway not showing load custom connectors button

[DavidLi_Cartage]

I was trying to load a custom connector to my om-premises data gateway.  But for some reason, the UI does not show the "Load custom data connectors from folder:" text box and the browse button.  My gateway is August 2023 version and I uses default PBIEgwService account.  Any idea what the possible reason is?

Thanks,

David

[v-binbinyu-msft · Accepted solution]

Hi @DavidLi_Cartage ,

I test it  in my standard and personal mode gateway, all of it work well.

Standard mode:

Personal mode:

Please try to uninstall and re-install the gateway.

Best regards,
Community Support Team_Binbin Yu
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