Power BI never opens

Question

Installed Power BI. Right click - Run as Administrator. Screen blinks and nothing starts. No Power BI in Task Manager. Trying to do a comparison analysis on Power BI to Tableau and am not off to a good start.

No errors during installation (64bit) and no error message when trying to open Power BI. Just nothing.

Any ideas why?

Thank you!
Gino

v-ljerr-msft · Answer

Hi&nbsp;Gino49,&nbsp;I found a similar thread here in which there are other users also encountered&nbsp;the same issue as yours. And there are some workarounds mentioned in that thread.&nbsp;One of the&nbsp;workarounds is to install the 32-bit Power BI Desktop instead. Could you go and check if it could help.:smileyhappy:&nbsp;Regards

gino49 · Answer

Thanks, JerryLi! I did get PBI x86 to work only to quickly find out that it doesn't work in conjunction with Excel 64bit. I guess that's what you get for the price. Unfortunately, it looks like we'll stay with Tableau/Excel. I don't have the highest skilled (technically) users and there's no way I'd be comfortable recommending something as flaky as PBI.

Wish you well!
Gene

vicky_song · Answer

Gino49, which version of Power BI desktop you're working with? Do you download and install the latest version desktop?

gino49 · Answer

2.39.4526.362 32-bit (September 2016). The 32-bit version works fine until I try to use it with Office 2016 64-bit apps like Excel. Then it tells me to change my Office apps to 32 bit.

v-ljerr-msft · Answer

Hi&nbsp;Gino49,&nbsp;Recently, many other users also encountered this issue after installing the latest version of 64-bit Power BI Desktop. This issue has already been reported internally. Could you follow steps below to&nbsp;test and capture necessary information&nbsp;for further troubleshooting on this issue?:smileyhappy:&nbsp;A. Confirm the cefbuild worksDownload and run cefclient.exe from https://cefbuilds.com/#Click on the tab "Branch 2526"Download Test App version 3.2526.1362 (64-bit)Extract the package using 7zip or similardouble click on cefclient.exe&nbsp; &nbsp; &nbsp;If the application opens and shows that google.com webpage has rendered, then that should be fine.&nbsp;B. Enable desktop tracing to see if that gives more informationStart &gt; Run &gt; Type 'regedit'Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"Set TracingEnabled to 1Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)Reproduce the issueOpen the trace folder and send all contents for review:&nbsp; &nbsp; &nbsp;Trace folder:&nbsp; C:\Users\&lt;User Profile&gt;\AppData\Local\Microsoft\Power BI Desktop\Traces&nbsp;C. Use VMMap to launch PBI Desktop and collect more informationDownload VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspxExtract this to its own folderLaunch vmmap.exeSelect "Launch and trace a new process"Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.&nbsp; Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exeClick on File &gt; Save AsSave this as the default MMP fileZip the MMP file and collect that for analysisRegards

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Power BI never opens

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