Forum Discussion

Gino49's avatar
Gino49
Regular Visitor
9 years ago

Power BI never opens

Hi all,

I hope this is the right place to post this. I downloaded and installed Power BI and it placed the shortcut on my desktop. Double click to open or right click open as Administrator makes the screen blink and Power BI never opens nor does it show up in Task Manager. It's tough to assess Power BI's capabilities if it won't even open. Stuck with Tableau right now and was hoping to introduce Power BI to the team.

 

Any ideas?

Thank you in advance!
Gene

15 Replies

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi Gino49,

     

    In your scenario, please try to to uninstall the Power BI Desktop and install the latest version 2.39.4526.362. Before install the Power BI Desktop, please check if your environment meet the minimum requirements to run desktop: Minimum requirements.

     

    Also please check if the issue is related to previous versions of the Power BI Enterprise Gateway. Please refer to this article: Resolve Issues when Power BI Desktop will not launch.

     

    If issue persist, please use Process Monitor to trace the log during the Power BI Desktop launch time and share with us.

     

    Best Regards,
    Qiuyun Yu

    • Gino49's avatar
      Gino49
      Regular Visitor
      9 years ago

      Thank you for the help! Unfortunately, the only way I was finally able to get PBI Desktop to work was to uninstall the x64 version and install the x86 version. Shame that the x64 version isn't functional.

       

      Best wishes,
      Gino