Forum Discussion

Gino49's avatar
Gino49
Regular Visitor
9 years ago

Power BI never opens

Hi all, I hope this is the right place to post this. I downloaded and installed Power BI and it placed the shortcut on my desktop. Double click to open or right click open as Administrator makes the...
v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Gino49pjeremy I got the feedback that we would want to test and capture the following.

 

    A. Confirm the cefbuild works

 

  1. Download and run cefclient.exe from https://cefbuilds.com/#
  2. Click on the tab "Branch 2526"
  3. Download Test App version 3.2526.1362 (64-bit)
  4. Extract the package using 7zip or similar
  5. double click on cefclient.exe

 

If the application opens and shows that google.com webpage has rendered, then that should be fine.

 

 B. Enable desktop tracing to see if that gives more information

 

  1. Start > Run > Type 'regedit'
  2. Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"
  3. Set TracingEnabled to 1
  4. Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)
  5. Reproduce the issue
  6. Open the trace folder and send all contents for review:

Trace folder:  C:\Users\<User Profile>\AppData\Local\Microsoft\Power BI Desktop\Traces

 

 C. Use VMMap to launch PBI Desktop and collect more information

 

  1. Download VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspx
  2. Extract this to its own folder
  3. Launch vmmap.exe
  4. Select "Launch and trace a new process"
  5. Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.  Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
  6. Click on File > Save As
  7. Save this as the default MMP file
  8. Zip the MMP file and collect that for analysis

Please troubleshoot follow steps above and share us the results.

 

Best Regards,
Qiuyun Yu

pjeremy's avatar
pjeremy
Regular Visitor
9 years ago

Hi v-qiuyu-msft

 

To confirm. I can get into PowerBI but when I open the Options and Settings then Power BI then hangs.

 

A. Cefclient runs successfully and displays Google as expected.

 

B. I set TracingEnabled to 1 and TracingLevel to 1f and tried multiple times but I get files of 0 size this maybe because I have to kill PowerBI because it hangs

In C:\Users\<myuser>\AppData\Local\Microsoft\Power BI Desktop\Traces\Performance

I have files PBIDesktop.3292.2016-10-26T13-17-24-581391.log, PBIDesktop.6920.2016-10-26T13-11-12-024839.log, PBIDesktop.11736.2016-10-26T13-08-43-601359.log, PBIDesktop.12932.2016-10-26T13-19-39-999720.log

 

C. I ran PowerBi with VMMAP. Again I have to kill PowerBI when it hangs going to the Options and Settings.

    I tried saving before and after killing PowerBI and VMMAP hangs too it doesn't generate a MMP file.

    I tried the same with other applications on my PC and they generate a MMP file.

 

Not sure if that helps, please come back to me if you need something else.

 

 

  • Vicky_Song's avatar
    Vicky_Song
    Impactful Individual
    9 years ago

    pjeremy, could you please share us the your log files: PBIDesktop.3292.2016-10-26T13-17-24-581391.log, PBIDesktop.6920.2016-10-26T13-11-12-024839.log, PBIDesktop.11736.2016-10-26T13-08-43-601359.log, PBIDesktop.12932.2016-10-26T13-19-39-999720.log? 

  • pjeremy's avatar
    pjeremy
    Regular Visitor
    9 years ago

    Vicky_Song 

     

    How do I send this to you securely?

     

    FYI I tried to do the same with October update and still the same problem