Power BI never opens

Gino49pjeremy I got the feedback that we would want to test and capture the following.

    A. Confirm the cefbuild works

1. Download and run cefclient.exe from https://cefbuilds.com/#
2. Click on the tab "Branch 2526"
3. Download Test App version 3.2526.1362 (64-bit)
4. Extract the package using 7zip or similar
5. double click on cefclient.exe

If the application opens and shows that google.com webpage has rendered, then that should be fine.

 B. Enable desktop tracing to see if that gives more information

1. Start > Run > Type 'regedit'
2. Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"
3. Set TracingEnabled to 1
4. Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)
5. Reproduce the issue
6. Open the trace folder and send all contents for review:

Trace folder:  C:\Users\<User Profile>\AppData\Local\Microsoft\Power BI Desktop\Traces

 C. Use VMMap to launch PBI Desktop and collect more information

1. Download VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspx
2. Extract this to its own folder
3. Launch vmmap.exe
4. Select "Launch and trace a new process"
5. Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.  Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
6. Click on File > Save As
7. Save this as the default MMP file
8. Zip the MMP file and collect that for analysis

Please troubleshoot follow steps above and share us the results.

Best Regards,
Qiuyun Yu

You know - thanks anyways. I tried. I really did. I spent 40 minutes waiting on that cefbuild to actually download and extract only to find that there is NO cefclient.exe in the extract. There's a cefclient.exe.manifest which proved fairly useless.

Look, I'm sure PBI might be a great product some day and I do truly appreciate people's efforts to fix MS' issues but I just don't have time to play around with solving MS problems. I simply want something that works.

So, thank you Qiuyun_Yu and pjeremy - I appreciate the efforts but I'm done with this PBI stuff until some day MS gets its act together.

Best wishes,

Gene

Hi v-qiuyu-msft

To confirm. I can get into PowerBI but when I open the Options and Settings then Power BI then hangs.

A. Cefclient runs successfully and displays Google as expected.

B. I set TracingEnabled to 1 and TracingLevel to 1f and tried multiple times but I get files of 0 size this maybe because I have to kill PowerBI because it hangs

In C:\Users\<myuser>\AppData\Local\Microsoft\Power BI Desktop\Traces\Performance

I have files PBIDesktop.3292.2016-10-26T13-17-24-581391.log, PBIDesktop.6920.2016-10-26T13-11-12-024839.log, PBIDesktop.11736.2016-10-26T13-08-43-601359.log, PBIDesktop.12932.2016-10-26T13-19-39-999720.log

C. I ran PowerBi with VMMAP. Again I have to kill PowerBI when it hangs going to the Options and Settings.

    I tried saving before and after killing PowerBI and VMMAP hangs too it doesn't generate a MMP file.

    I tried the same with other applications on my PC and they generate a MMP file.

Not sure if that helps, please come back to me if you need something else.

Gino49, after you download and unzip the file, you can the cefclient.exe file in the Release folder (the file is not in the root folder in the folder you select to extract the files). 

I'm sorry for the Desktop issue you're facing, this issue was reported to the product team. We need to collect the log files from your side so we can figure out the root cause more quickly. Thanks for any info you can share with us. 

pjeremy, could you please share us the your log files: PBIDesktop.3292.2016-10-26T13-17-24-581391.log, PBIDesktop.6920.2016-10-26T13-11-12-024839.log, PBIDesktop.11736.2016-10-26T13-08-43-601359.log, PBIDesktop.12932.2016-10-26T13-19-39-999720.log? 

Vicky_Song 

How do I send this to you securely?

FYI I tried to do the same with October update and still the same problem