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Gino49's avatar
Gino49
Regular Visitor
9 years ago

Power BI never opens

Hi all, I hope this is the right place to post this. I downloaded and installed Power BI and it placed the shortcut on my desktop. Double click to open or right click open as Administrator makes the...
v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

pjeremypjeremy We got many customers said Power BI Desktop 64 bit can't launch. And we already reported this issue, will update here if get any feedback. Your patience is greatly appreciated.  :smileyhappy:

 

Thank you for your understanding and support.

 

Best Regards,
Qiuyun Yu

  • Gino49's avatar
    Gino49
    Regular Visitor
    9 years ago

    Many thanks, Qiuyun_Yu! Let's hope something gets done about it soon.

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Community Support
      9 years ago

      Gino49pjeremy I got the feedback that we would want to test and capture the following.

       

          A. Confirm the cefbuild works

       

      1. Download and run cefclient.exe from https://cefbuilds.com/#
      2. Click on the tab "Branch 2526"
      3. Download Test App version 3.2526.1362 (64-bit)
      4. Extract the package using 7zip or similar
      5. double click on cefclient.exe

       

      If the application opens and shows that google.com webpage has rendered, then that should be fine.

       

       B. Enable desktop tracing to see if that gives more information

       

      1. Start > Run > Type 'regedit'
      2. Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"
      3. Set TracingEnabled to 1
      4. Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)
      5. Reproduce the issue
      6. Open the trace folder and send all contents for review:

      Trace folder:  C:\Users\<User Profile>\AppData\Local\Microsoft\Power BI Desktop\Traces

       

       C. Use VMMap to launch PBI Desktop and collect more information

       

      1. Download VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspx
      2. Extract this to its own folder
      3. Launch vmmap.exe
      4. Select "Launch and trace a new process"
      5. Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.  Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
      6. Click on File > Save As
      7. Save this as the default MMP file
      8. Zip the MMP file and collect that for analysis

      Please troubleshoot follow steps above and share us the results.

       

      Best Regards,
      Qiuyun Yu

      • Gino49's avatar
        Gino49
        Regular Visitor
        9 years ago

        You know - thanks anyways. I tried. I really did. I spent 40 minutes waiting on that cefbuild to actually download and extract only to find that there is NO cefclient.exe in the extract. There's a cefclient.exe.manifest which proved fairly useless.

         

        Look, I'm sure PBI might be a great product some day and I do truly appreciate people's efforts to fix MS' issues but I just don't have time to play around with solving MS problems. I simply want something that works.

         

        So, thank you Qiuyun_Yu and pjeremy - I appreciate the efforts but I'm done with this PBI stuff until some day MS gets its act together.

         

        Best wishes,

        Gene