Forum Discussion

Gino49's avatar
Gino49
Regular Visitor
9 years ago

Power BI never opens

Installed Power BI. Right click - Run as Administrator. Screen blinks and nothing starts. No Power BI in Task Manager. Trying to do a comparison analysis on Power BI to Tableau and am not off to a go...
Vicky_Song's avatar
Vicky_Song
Impactful Individual
9 years ago

Gino49, which version of Power BI desktop you're working with? Do you download and install the latest version desktop?

Gino49's avatar
Gino49
Regular Visitor
9 years ago

2.39.4526.362 32-bit (September 2016). The 32-bit version works fine until I try to use it with Office 2016 64-bit apps like Excel. Then it tells me to change my Office apps to 32 bit.

  • v-ljerr-msft's avatar
    v-ljerr-msft
    Microsoft Employee
    9 years ago

    Hi Gino49,

     

    Recently, many other users also encountered this issue after installing the latest version of 64-bit Power BI Desktop. This issue has already been reported internally. Could you follow steps below to test and capture necessary information for further troubleshooting on this issue?:smileyhappy:

     

    A. Confirm the cefbuild works

    1. Download and run cefclient.exe from https://cefbuilds.com/#
    2. Click on the tab "Branch 2526"
    3. Download Test App version 3.2526.1362 (64-bit)
    4. Extract the package using 7zip or similar
    5. double click on cefclient.exe

         If the application opens and shows that google.com webpage has rendered, then that should be fine.

     

    B. Enable desktop tracing to see if that gives more information

    1. Start > Run > Type 'regedit'
    2. Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"
    3. Set TracingEnabled to 1
    4. Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)
    5. Reproduce the issue
    6. Open the trace folder and send all contents for review:

         Trace folder:  C:\Users\<User Profile>\AppData\Local\Microsoft\Power BI Desktop\Traces

     

    C. Use VMMap to launch PBI Desktop and collect more information

    1. Download VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspx
    2. Extract this to its own folder
    3. Launch vmmap.exe
    4. Select "Launch and trace a new process"
    5. Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.  Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
    6. Click on File > Save As
    7. Save this as the default MMP file
    8. Zip the MMP file and collect that for analysis

    Regards