Forum Discussion

Gino49's avatar
Gino49
Regular Visitor
9 years ago

Power BI never opens

Installed Power BI. Right click - Run as Administrator. Screen blinks and nothing starts. No Power BI in Task Manager. Trying to do a comparison analysis on Power BI to Tableau and am not off to a go...
v-ljerr-msft's avatar
v-ljerr-msft
Microsoft Employee
9 years ago

Hi Gino49,

 

I found a similar thread here in which there are other users also encountered the same issue as yours. And there are some workarounds mentioned in that thread. One of the workarounds is to install the 32-bit Power BI Desktop instead. Could you go and check if it could help.:smileyhappy:

 

Regards

Gino49's avatar
Gino49
Regular Visitor
9 years ago

Thanks, JerryLi! I did get PBI x86 to work only to quickly find out that it doesn't work in conjunction with Excel 64bit. I guess that's what you get for the price. Unfortunately, it looks like we'll stay with Tableau/Excel. I don't have the highest skilled (technically) users and there's no way I'd be comfortable recommending something as flaky as PBI.

 

Wish you well!
Gene

  • Vicky_Song's avatar
    Vicky_Song
    Impactful Individual
    9 years ago

    Gino49, which version of Power BI desktop you're working with? Do you download and install the latest version desktop?

    • Gino49's avatar
      Gino49
      Regular Visitor
      9 years ago

      2.39.4526.362 32-bit (September 2016). The 32-bit version works fine until I try to use it with Office 2016 64-bit apps like Excel. Then it tells me to change my Office apps to 32 bit.

      • v-ljerr-msft's avatar
        v-ljerr-msft
        Microsoft Employee
        9 years ago

        Hi Gino49,

         

        Recently, many other users also encountered this issue after installing the latest version of 64-bit Power BI Desktop. This issue has already been reported internally. Could you follow steps below to test and capture necessary information for further troubleshooting on this issue?:smileyhappy:

         

        A. Confirm the cefbuild works

        1. Download and run cefclient.exe from https://cefbuilds.com/#
        2. Click on the tab "Branch 2526"
        3. Download Test App version 3.2526.1362 (64-bit)
        4. Extract the package using 7zip or similar
        5. double click on cefclient.exe

             If the application opens and shows that google.com webpage has rendered, then that should be fine.

         

        B. Enable desktop tracing to see if that gives more information

        1. Start > Run > Type 'regedit'
        2. Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"
        3. Set TracingEnabled to 1
        4. Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)
        5. Reproduce the issue
        6. Open the trace folder and send all contents for review:

             Trace folder:  C:\Users\<User Profile>\AppData\Local\Microsoft\Power BI Desktop\Traces

         

        C. Use VMMap to launch PBI Desktop and collect more information

        1. Download VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspx
        2. Extract this to its own folder
        3. Launch vmmap.exe
        4. Select "Launch and trace a new process"
        5. Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.  Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
        6. Click on File > Save As
        7. Save this as the default MMP file
        8. Zip the MMP file and collect that for analysis

        Regards