Forum Discussion

Gino49's avatar
Gino49
Regular Visitor
9 years ago

Power BI never opens

Hi all, I hope this is the right place to post this. I downloaded and installed Power BI and it placed the shortcut on my desktop. Double click to open or right click open as Administrator makes the...
Gino49's avatar
Gino49
Regular Visitor
9 years ago

64bit Win 8.1

  • pjeremy's avatar
    pjeremy
    Regular Visitor
    9 years ago

    Sorry typo 64 bit....bad keyboard day!! :smileyhappy

    • Gino49's avatar
      Gino49
      Regular Visitor
      9 years ago

      Well, so much for the 32 bit version. Now I find out Power BI (x86) can't talk to Office 64 bit. Good grief - sorry but I doubt at this point I can recommend Power BI - well, at least if I want to keep my job!!

       

      Sorry MS - it looked promising, but if it doesn't work "out of the box" without a whole lot of twisting and turning, it's not going to fly here.

       

      Best wishes all!

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    pjeremypjeremy We got many customers said Power BI Desktop 64 bit can't launch. And we already reported this issue, will update here if get any feedback. Your patience is greatly appreciated.  :smileyhappy:

     

    Thank you for your understanding and support.

     

    Best Regards,
    Qiuyun Yu

    • Gino49's avatar
      Gino49
      Regular Visitor
      9 years ago

      Many thanks, Qiuyun_Yu! Let's hope something gets done about it soon.

      • v-qiuyu-msft's avatar
        v-qiuyu-msft
        Community Support
        9 years ago

        Gino49pjeremy I got the feedback that we would want to test and capture the following.

         

            A. Confirm the cefbuild works

         

        1. Download and run cefclient.exe from https://cefbuilds.com/#
        2. Click on the tab "Branch 2526"
        3. Download Test App version 3.2526.1362 (64-bit)
        4. Extract the package using 7zip or similar
        5. double click on cefclient.exe

         

        If the application opens and shows that google.com webpage has rendered, then that should be fine.

         

         B. Enable desktop tracing to see if that gives more information

         

        1. Start > Run > Type 'regedit'
        2. Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"
        3. Set TracingEnabled to 1
        4. Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)
        5. Reproduce the issue
        6. Open the trace folder and send all contents for review:

        Trace folder:  C:\Users\<User Profile>\AppData\Local\Microsoft\Power BI Desktop\Traces

         

         C. Use VMMap to launch PBI Desktop and collect more information

         

        1. Download VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspx
        2. Extract this to its own folder
        3. Launch vmmap.exe
        4. Select "Launch and trace a new process"
        5. Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.  Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
        6. Click on File > Save As
        7. Save this as the default MMP file
        8. Zip the MMP file and collect that for analysis

        Please troubleshoot follow steps above and share us the results.

         

        Best Regards,
        Qiuyun Yu