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Gino49's avatar
Gino49
Regular Visitor
9 years ago

Power BI never opens

Hi all, I hope this is the right place to post this. I downloaded and installed Power BI and it placed the shortcut on my desktop. Double click to open or right click open as Administrator makes the...
v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi Gino49,

 

In your scenario, please try to to uninstall the Power BI Desktop and install the latest version 2.39.4526.362. Before install the Power BI Desktop, please check if your environment meet the minimum requirements to run desktop: Minimum requirements.

 

Also please check if the issue is related to previous versions of the Power BI Enterprise Gateway. Please refer to this article: Resolve Issues when Power BI Desktop will not launch.

 

If issue persist, please use Process Monitor to trace the log during the Power BI Desktop launch time and share with us.

 

Best Regards,
Qiuyun Yu

  • Gino49's avatar
    Gino49
    Regular Visitor
    9 years ago

    Thank you for the help! Unfortunately, the only way I was finally able to get PBI Desktop to work was to uninstall the x64 version and install the x86 version. Shame that the x64 version isn't functional.

     

    Best wishes,
    Gino

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Community Support
      9 years ago

      Gino49 Is your Windows operating system 86 bit or 64 bit?

       

      Best Regards,
      Qiuyun Yu

      • Gino49's avatar
        Gino49
        Regular Visitor
        9 years ago

        64bit Win 8.1