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rhurford's avatar
rhurford
Regular Visitor
9 years ago
Solved

Power BI desktop won't start

Hi,   I did a massive Windows 10 update last night and now Power BI won't start.  I get the splash screen and then nothing.  No error message, it just doesn't start.   I've tried running as admin...
Need Help
  • rhurford's avatar
    rhurford
    9 years ago

    Thanks everyone for your help,

     

    The problem seemed to be with the Windows 10 anniversary update, which broke not just Power BI, but also my SQL installation on my laptop.

     

    After trying for a few days to fix everything, I did an OS reinstallation and everything is fine now.

v-micsh-msft's avatar
v-micsh-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi rhurford,

 

Perflib and PerfNet are related with system performance counter. We could use the following command to rebuild the performance counter under CMD with admin rights (Reference):

lodctr /R

The other two errors are related with Microsoft SQL server Analyze service, which is not in a clean shutdown status. A thread for reference.

And reviewing your previous post, the system has been updated, which I suspect should be the cause of this.

If you would like to take a detailed checkup of the update,  then please find the following logs:

  • Windows update log (Reference)
  • System CBS log, located in C:\Windows\Logs\CBS.

Then check the errors through the logs.

 

Suggested troubleshooting method should be the following (we may directly go with those steps without checking the logs):

  1. If you have any system backup, then use it to restore back the health status, and do the update again;
  2. If there is no backup available, open CMD with admin rights, run the following command:   Dism /online /cleanup-image /restorehealth
  3. After doing step 2, check your Microsoft SQL server status, if still in trouble, try to perform a repair. (Reference)
  4. If there is still performance counter errors, run the lodctr /R command after step 3.

See if the above would helps.

Regards

Lee's avatar
Lee
Regular Visitor
9 years ago

I have wrangled with this issue of BI not loading for weeks!  Thanks for suggesting the 32 bit version.  It gets me up and going.  Hate the thoughts of a reinstall.