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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Power BI desktop - Login Error

This is getting really frustrating   +   It does not even say WHY!
Need Help
  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi Lydya, 

     

    that has been resolved from the IT support centre. They actioned some registry files.

     

    But now I have another nice error when I try to login: Device Certificate was not found for Cert Authorities:OU=82dbaca4-3e81-46ca-9c73-0950c1eaca97,CN=MS Organization-Access,DC=windows,DC=net

     

    hope it helps

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Anonymous,

Are you able to directly sign in app.powerbi.com?

In addition, in Power BI Desktop, please go to File -> Options and settings -> Options -> Diagnostics of Power BI desktop and select "enable tracing", then sign in Power BI Desktop again and check the detailed logs in the traces folder.

Moreover, disable any anti-virus software and firewall in your machine and check if  the issue goes away.


Regards,
Lydia

Anonymous's avatar
Anonymous
Not applicable
8 years ago

i can login through app.powerbi.com

 

but no luck with the rest. I'll try to update the desktop one and see what happens.

 

This software needs serious revision it's full of bugs