Forum Discussion
Power BI desktop - Login Error
Hi Lydya,
that has been resolved from the IT support centre. They actioned some registry files.
But now I have another nice error when I try to login: Device Certificate was not found for Cert Authorities:OU=82dbaca4-3e81-46ca-9c73-0950c1eaca97,CN=MS Organization-Access,DC=windows,DC=net
hope it helps
Anonymous,
Are you able to directly sign in app.powerbi.com?
In addition, in Power BI Desktop, please go to File -> Options and settings -> Options -> Diagnostics of Power BI desktop and select "enable tracing", then sign in Power BI Desktop again and check the detailed logs in the traces folder.
Moreover, disable any anti-virus software and firewall in your machine and check if the issue goes away.
Regards,
Lydia
i can login through app.powerbi.com
but no luck with the rest. I'll try to update the desktop one and see what happens.
This software needs serious revision it's full of bugs
actually, something went wrong there
Anonymous,
Do you re-install Power BI Desktop? If so, please uninstall previous Power BI Desktop completely following the instructions in the similar thread below and then re-install it.
https://community.powerbi.com/t5/Desktop/Power-BI-Desktop-Installation-error-code-2330/td-p/405905
In addition, do you connect to VPN on the machine that install Power BI Desktop?
Regards,
LydiaHi Lydia,
it automatically re-install Power BI as everytime. when i download the update the procedure does it automatically.
It's a company network, don't think uses a VPN. What I know is that we use all Microsoft-based platforms (office 365, Sharepoint) and we always, always, always have issues when it comes to use power Bi and other MS based application together.
so frustrating