Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Power BI desktop - Login Error

Hi Community,

 

I have been experienceing log in error into PBI Desktop since couple of days now.

Has anyone experienced any such issue. The Login to Power BI Service works abs fine.

A snap of the error message and logs have been attached here.

any help would be highly appriciated.

Here is the error message.

regards

emudria

Need Help

3 Replies

  • v-ljerr-msft's avatar
    v-ljerr-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    8 years ago

    Hi Anonymous,

     

    Have you tried using your account to login PBI Desktop which installed on other users' machine?

     

    If you can login with other machines, I would suggest you reinstall the latest version of Power BI Desktop, and clear the temp files & installation folder to see if it works.

     

    If you cannot login with any machine, I would suggest you create a support ticket at http://support.powerbi.com for better assistant on this issue. :smileyhappy:

     

    Regards

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Hi v-ljerr-msft,

      This is happening intermittently to me and my other colleagues.

      I have to close the file and reopen it and 95% it works.

      My othe colleagues are having same issue on their machines and same solutions seems to have been working. 

      But the issue itself is quite frequent, say more than 30% of the time.

      Regards

       

      Edit:

      I updated the October update this morning and the first thing happened was the same isssue, so even update isnt working.

      how do I clear the temp folder and related stuff?

      • v-ljerr-msft's avatar
        v-ljerr-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        8 years ago

        Hi Anonymous,

         

        This is a little weird. The Temp folder of Power BI Desktop should be

        C:\Users\username\AppData\Local\Temp\Power BI Desktop

        In addition, a new version of Power BI Desktop is released yesterday(10/9/2017). Could you also try this new version to see if the issue persists. :smileyhappy:

         

        Regards