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axaeffect's avatar
axaeffect
Regular Visitor
10 years ago

Power BI dekstop not responding during start

Hi all,   I just installed PowerBI in my notebook. But when I try to run it, it stop when "..initialization.." My OS is Windows 7 Professional, CPU 2.2 GHz 64 bit, RAM 8GB, Display resolution is 1...
Need Help
v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
10 years ago

Hi axaeffect,

 

Which version of Power BI desktop have you installed? Have you tried to install the latesed desktop version which suggested in my orignal reply?

 

Best Regards,

Qiuyun Yu

axaeffect's avatar
axaeffect
Regular Visitor
10 years ago

Hi,

Sorry for late reply, I moved the installation to my company test server which is under WIndows Server 2012, and it worked.

 

So I'm not sure what is wrong with my notebook. It can't be installed on Windows 7 Pro ?

 

I'm taking the latest version, btw.

 

Thanks.

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Icon for Community Support rankCommunity Support
    10 years ago

    Hi axaeffect,

     

    I'm certainly sure the latest Power BI Desktop can be installed on Windows 7. In your scenario, please reinstall the May update desktop Microsoft Power BI Desktop . When you run the desktop, please use Process Monitor  to check which process is failing.

     

    Best Regards,
    Qiuyun Yu

    • akjana's avatar
      akjana
      Icon for Power BI Team rankPower BI Team
      10 years ago

      axaeffect, the Event logs from Event Viewer can also help narrow down the error.