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itchyeyeballs's avatar
itchyeyeballs
Icon for Impactful Individual rankImpactful Individual
5 years ago
Solved

Power BI application freeze on refresh - central data model

Does anyone else have an issue where PowerBI freezes when refreshing from a shared dataset?

 

Several members of my team experience the same intermittent problem, update the central model, save and publish, press refresh on the connected workbook (separate PBIX) and it freezes. The only way to recover is to close the application via task manager and reopen PowerBI. It then refreshes fine (until the next time it happens)

 

 

Need Help
  • v-xiaotang's avatar
    v-xiaotang
    5 years ago

    Hi itchyeyeballs 

    thanks for your reply, could you close this thread by kindly accept the answer you think helpful as the solution. so the others can find it more quickly.

    if you have question later, you can also add question in this thread or create a new one.

    really appreciate!


    Best Regards,
    Community Support Team _Tang

7 Replies

  • v-xiaotang's avatar
    v-xiaotang
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi itchyeyeballs 

    Are there any error messages when your Desktop freezes? Check the difference between the members experiencing the problem and those not, so that we can analyze the problem further.  and here are my suggestions to find the problem,

    1. wait a few minutes after the data source is updated before updating the desktop. 

    2. after you update the datasource, close the desktop and reopen it, then hit refresh.

     

     

    Best Regards,

    Community Support Team _Tang

    If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

    • itchyeyeballs's avatar
      itchyeyeballs
      Icon for Impactful Individual rankImpactful Individual
      5 years ago

      Hi,

       

      No error messages, just a complete Freeze, we have left it for several hours but the only way to resolve is by ending the process in task manager.


      It's not ideal to have to close before every refresh, we tend to develop incrementally and that would delay the work process quite a bit.

      • v-xiaotang's avatar
        v-xiaotang
        Icon for Community Support rankCommunity Support
        5 years ago

        Hi itchyeyeballs 

        thanks for your reply.

        yes, it's not ideal to close each time when you refresh. and is there any difference between users who have the problem and those who not? e.g. devices, environment? 

         

        Best Regards,

        Community Support Team _Tang

        If this post helps, please consider Accept it as the solution to help the other members find it more quickly.