Power BI and Data Gateway

[hollyrd]

When trying to open Power BI I get the error "There was an error reading the primary service from the application"  this is after I have uninstalled and reinstalled and happens on both 32 and 64 bit.  After reading through the forums I discovered I need to uninstall On Premises Data Gateway but it won't uninstall.  I have tried to install it as well and it won't install.  It just does nothing.  Any help please.

[hollyrd]

Ok I was able to solve my issue.  It was a problem with my machine.config file I copied it from another user and replaced it.  I am still having issues downloading the data gateway.

[v-yulgu-msft]

Hi @hollyrd,

Do you mean you are not able to download Data gateway? Or are not able to install gateway? Do you get any error message related to gateway?

Regards,

Yuliana Gu

[hollyrd]

Thank you .

I am not able to install it.  It will download but when I hit run nothing happens.  My guess is it is interferring with a previous install that I uninstalled.  I did download the gateway on my other computer to test it out.  My database is using 32 bit oracle and I am using the 32 bit power bi, everything works fine until I try to view it through a browser.  The gateway will not connect to my 32 bit database.  Correct me if I am wrong but after further research the gateway and power bi will only work together with 64 bit oracle.