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fbjras12
New Member

Power BI Gateway Personal : An unknown status error has occurred.

‎03-15-2017 08:02 AM

Hello, Download the Power BI Personal Gateway, I installed it on the computer, but at the time of configuring authentication it gives error. Appears: An unknown status error has occurred. If I do not close the window the message changes to: Please wait while the gateway connects to the service. can anybody help me?

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v-qiuyu-msft
Community Support
Community Support

‎03-16-2017 01:16 AM

Hi @fbjras12,

 

Which do you mean "at the time of configuring authentication it gives error"? Can you share a picture? Are you able to install and configure the personal gateway successfully?

 

You an take a look at this article use Fiddler trace the session or check Event Log: Tools for troubleshooting.

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
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